• Introduction to HOPEX Business Process Analysis
  • Presentation of HOPEX Business Process Analysis
    • Explaining how your enterprise operates
    • Considering changes in the organization
    • Defining IT requirements
    • Identify the risks linked to the enterprise processes
    • Specifying interactions with partners
    • Modeling with HOPEX Business Process Analysis
      • Describing processes
      • Producing documents
      • Upgrading and maintaining your processes
    • Positioning of the HOPEX Business Process Analysis solution
    • HOPEX Business Process AnalysisProfiles
    • Business Roles of HOPEX Business Process Analysis
  • The HOPEX Business Process Analysis method
    • Preparing the Work Environment
      • Accessing the list of libraries with HOPEX Business Process Analysis
      • Creating a library with HOPEX Business Process Analysis
    • Building customer journeys
    • Describing the existing organization
      • Describing the organization
      • Describing processes
      • Describing controls and risks
    • Managing organizational transformation
      • Using portfolios
      • Managing action plans
      • Describing implementation projects
      • Documenting projects implemented in SAP
  • HOPEX Business Process Analysis Desktop Presentation
    • Connecting to HOPEX Business Process Analysis
    • HOPEX Business Process Analysis Desktop Presentation
      • Presentation of space common to all roles
      • Presenting the Process Manager space
      • Presenting the Functional Administrator space
      • Presenting the Process Designer space
      • Presenting the Process Risk Designer space
      • Presenting the Process Designer space (basic)
      • Presenting the Process Contributor space
      • Presenting the Process Observer space
• Organizational Processes
  • Organizational Process Example
  • Creating Organizational Processes
    • Creating an Organizational Process
    • Creating an Organizational Process Diagram
    • Accessing processing properties
      • Process characteristics
      • The property page of a process
  • Defining Participants
    • Creating Participants
    • Creating an Org-Unit Participant
    • Assigning Org-Units to Participants
      • Assigning org-units
      • Multiple participants
      • Conditioning org-unit assignment
    • Positioning a Participant in a Swimlane
  • Creating Operations
    • Creating an Operation on a Participant
    • Calling an Organizational Process in an Operation
    • Using an Existing Organizational Process
      • Accessing an Organizational Process Diagram
  • Defining Process Events
    • Defining an event
      • Creating Events
      • Event natures
      • Event types
      • Current process interruption
      • Event type and nature combinations
    • Connecting Events to Sequence Flows
    • Accessing Preceding or Succeeding Processes
    • Attaching an Event to a Process
  • Describing Operations Sequence Flows
    • Creating Sequence Flows
    • (Moving Sequence Flows
    • Defining a Condition on a Sequence Flow
      • Defining a default condition on a sequence flow
  • Defining Message Flows
    • Defining Message Flow Content
    • Creating a Message Flow With Content
  • Using Shared Objects
    • Creating a Data Object
    • Describing a Data Object
    • Associating a Data Object with a Sequence
    • Using Data Stores
  • Using Gateways
  • Improving Presentation
• Business Processes
  • Creating a Business Process
    • Creating a Business Process Diagram
  • Representing Product Offerings
    • Defining Offerings
      • Creating an offering
      • Defining offering products
      • Describing offering implementation
  • Representing Process Contextualization
    • Defining Contextualizations
      • Creating a contextualization
      • Defining context
    • Launching a Report Illustrating Contextualizations
• Value streams
  • Creating a value stream
    • Creating a value stream diagram
  • Representing a value chain
    • Value chain representation principles
      • Highlighting organizational choices
      • Diversity of variants
      • Number of steps
    • Value stream example
• System Processes
  • Managing a System Process
    • Creating System Processes
    • Connecting a System Process to an Organizational Process
    • Creating a System Process Diagram
      • Example
  • System Process Tasks
    • Creating a task in a system process
  • System Process Sequence Flows, Events and Message Flows
    • Sequence flows
    • Events
    • Message flows
  • System Process Gateways
    • Processing Step Output Gateways
    • Step Input Gateways
    • Creating gateways
    • Modifying gateways
      • Gateway type
  • Creating a System Process Participant
  • Specifying Process Behavior
    • Task type
    • Compensation description
• Conversations
  • Conversations Example
  • Managing Conversations
    • Creating Conversations with an Existing Exchange
    • Creating Conversations with a New Exchange
    • Describing Exchange Message Flows
    • Describing Exchanges
      • Creating an exchange diagram (BPMN)
  • Managing Exchange Contracts
    • Exchange Contract Example
      • Example of exchange contract using exchanges
      • Example of exchange contract using exchange contracts
    • Using Exchange Contracts
    • Creating Exchange Contracts
    • Describing Exchange Contracts
    • Creating an Exchange Contract Diagram
      • Defining exchange and exchange contract uses
  • Summary of Concepts
• Organizational Charts and Responsibilities
  • Managing a organizational chart
    • Creating an Organizational Chart
    • Drawing an Organizational Chart
      • Searching for Objects
      • Specifying org-unit properties
    • Consulting the RACI Matrix of Org-Units
  • Business Process Responsibilities
    • Defining business process control responsibilities
    • Generating an RACI matrix from a business process
  • Organizational process and operation responsibilities (RACI)
    • Defining responsibilities
      • Organizational process and operation responsibilities
      • Org-units displayed in a participant
      • Responsibilities of org-units of a participant
    • Using RACI Matrices
      • Launching an RACI matrix from an object
      • Creating an RACI with objects of your choice
• The customer journey
  • Presentation of the HOPEX Customer Journey Module
    •  Description of a Customer Journey
      • Defining persona and business lines
      • Defining the customer journey
      • Defining the phases of a customer journey
      • Defining the steps in a customer journey
      • Understanding customer expectations and painpoints
      • Identifying the touchpoints
      • Identifying moments of truth
    • Assessing a customer journey
  • Managing the Components of a Customer Journey
    • Describing persona and persona groups
      • Defining persona hierarchy
      • Creating a persona
      • Specifying the expectations of a persona
      • Entering the org-units associated with a persona
    • Using Business Lines
      • Creating a business line
      • Connecting a business line to a customer journey
    • Building a customer journey
      • Creating a customer journey
      • Creating a customer journey group
      • Creating a customer journey mapping
      • Defining the customer journey phases in tabular input mode
    • Describing the steps of a customer journey
      • Creating the customer journey steps in tabular input mode
      • Organizing the customer journey steps in tabular input mode
      • Defining the channels in a customer journey
    • Client expectations and painpoints
      • Adding persona expectations to customer journey mapping
      • Defining customer painpoints
    • The touchpoints and the business opportunities of a customer journey
      • Creating a touchpoint in a customer journey
      • Defining the business opportunities of a customer journey
      • Identifying a moment of truth
    • Creating Action Plans
  • Assessment of a customer journey
    • Defining questions for the assessment of a customer journey
      • Creating Questions
      • Entering possible answer values
    • Assessing a customer journey
      • Access the customer journeys for the assessments
      • Answering questions for the assessment of a customer journey
    • Consolidating results and assessments
      • Consolidation rules
      • Consolidated results
  • The reports available on a customer journey
    • Global satisfaction
    • Improved scope
• Managing Quality
  • Organizational Process Properties
    • Indicating Organizational Process Quality Characteristics
      • Organizational process types and classes
      • Other organizational process characteristics
      • Entering the texts of an organizational process
    • Specifying Context of the Quality Approach
  • Message Flow Properties
• Assessments With HOPEX Business Process Analysis
  • Assessment principles
    • Concepts Overview
    • Criteria assessed with HOPEX Business Process Analysis
  • Assessing a process with HOPEX Business Process Analysis
    • Accessing the Process Assessment with HOPEX Business Process Analysis
    • Global assessment
    • Direct Assessment
      • Creating direct assessments (Execution)
      • Creating direct assessments (Performance)
    • Specific questions
      • Creating a specific question (Execution)
      • Question Types
      • Entering possible answer values
      • Creating a specific question (Performance)
• Action Plans with HOPEX Business Process Analysis
  • Managing Action Plans
    • Creating Action Plans
    • Characterizing Action Plans
    • Action Plan Progress Steps
    • Action Plan Progress Follow-Up
    • Specifying action plan progress rate
    • Using steering calendars
      • Creating a steering calendar
      • Creating steering dates
  • Managing Actions
    • Creating an Action
      • Action statuses
      • Defining Action Scope
    • Action Management Steps
      • Command proposed to creator
      • Command proposed to entities concerned by an action in "Project" status
      • Command proposed to "Open" action responsible user
      • Commands proposed to the "action plan owner or approver" of a terminated action
• HOPEX Business Process Analysis Reports
  • Managing Processes
    • Process Support Table
    • Geographical Process Support Table
  • Exchange Balance
    • Exchange Balance Between Organizational Processes
    • Value Stream Exchange Balance
    • Exchange Balance Between Business Processes
    • Value steps Exchange Balance
    • Exchange Conformity Between Businesses
  • Process Analysis
    • Business Process Automation
    • Process Supervision
    • Automated Process Supervision
    • Process Functional Analysis
    • BPMN Business Process
    • BPMN Value chain
    • BPMN Organizational Process
    • Support of Processes by Applications Table (Statistics)
    • Managing RACI (BPMN)
    • Business Process RACI Matrix (BPMN)
    • Business Process and Sub-Process RACI Matrix (BPMN)
    • Organizational Process RACI Matrix (BPMN)
    • Organizational Process and sub-processes RACI Matrix (BPMN)
    • Org-Unit RACI Matrix (BPMN)
    • Org-Unit and owned org-units RACI Matrix (BPMN)
    • Business Process Products x Markets Matrix (BPMN)
    • Products x Markets Matrix (BPMN)
    • Business Process Contextualization Matrix (BPMN)
    • Contextualization Matrix (BPMN)
    • Execution and Performance Heatmap
      • Assessed criteria
      • Report presentation
      • Report parameters
      • Expert view assessment
      • Assessment by questionnaire
    • Org-Unit Analysis
    • Site Analysis
  • Risk Management
    • Absolute Risks Heatmap
    • Matrix of Risks Incurred by Org-Units
    • Matrix of Risks Concerning Sites
  • Data management
    • Recommendation of Entities to be Managed
    • Data Models X Associated Elements Matrix
    • Data Model Implementation
    • Entities and Associations X Data Model Matrix