• Introduction
  • Presentation of HOPEX Business Process Analysis
    • Modeling with HOPEX Business Process Analysis
      • Describing processes
      • Producing documents
      • Upgrading and maintaining your processes
    • Positioning of the HOPEX Business Process Analysis solution
  • The HOPEX Business Process Analysis method
    • Defining the Work Environment
    • Prerequisites to using APQC libraries
    • Describing the existing organization
      • Describing the organization
      • Describing processes
    • Building customer journeys
    • Simulating BPMN Processes
    • Using the Process Mining
    • Managing Organizational Transformation
      • Using process portfolios
      • Managing Action Plans
      • Describing the project portfolios
  • Connecting to HOPEX Business Process Analysis
    • Connecting to HOPEX Business Process Analysis
    • HOPEX Business Process Analysis Profiles
    • HOPEX Business Process Analysis Desktop presentation
      • Homepage
      • Menus
• Processes
  • Process Example
  • Creating a Process
    • Creating a Process
    • Defining Process properties
  • Creating a Process diagram
    • Creating a Process diagram in graphical mode
    • Creating a Process diagram in tabular mode
    • Creating a Process diagram using the AI Assistant
    • Reorganizing elements within a Process diagram
  • Comparing Processes
    • Comparing Process diagrams
    • Creating Process variations
  • Defining Participants
    • Using Participants
      • Creating a Participant (Org-Unit )
      • Adding an assignment to a participant
      • Conditioning participant assignment
  • Creating an Operation
    • Creating an Operation on a Participant
    • Specifying Operation behavior
      • Behaviors
      • Task type
    • Calling a Process in an Operation
  • Modeling the Systems Used
    • System used Example
    • Creating a System Used in a Process diagram
  • Describing Operations Sequence Flows
    • Creating Sequence Flows
    • Moving Sequence Flows
    • Inserting an element in a sequence flow
    • Defining a Condition on a Sequence Flow
      • Specifying that a sequence flow is conditioned
      • Defining a Sequence Flow
  • Defining Message Flows
    • Creating a Message Flow With Content
    • Defining Message Flow Content
    • Managing the Consistency of the Flows of a Process
  • Defining Process Events
    • Defining an event
      • Event natures
      • Event types
      • Event type and nature combinations
      • Current process interruption
      • Creating Events
    • Connecting Events to Sequence Flows
    • Accessing Preceding or Succeeding Processes
    • Attaching an Event to a Process
  • Using Shared Objects
    • Creating a Data Object
    • Describing a Data Object
    • Associating a data object with Sequence Flow
    • Using Data Stores
      • Prerequisites to using data stores
      • Creating a process data store
      • Describing exchanges with a Process data store
  • Using Gateways
    • Processing Step Output Gateways
    • Step Input Gateways
    • Creating gateways
    • Modifying gateway type
  • Importing a Process from Excel
    • Structure of the import Excel template of HOPEX Business Process Analysis
    • Importing Processes description with HOPEX Business Process Analysis
      • Importing the description of process into the current library
    • Building the import file for HOPEX Business Process Analysis
• Org-Units and Organizational Charts
  • Creating Org-Units
    • Creating an org-unit
    • Define Org-Unit properties
      • Characteristics property page
      • Reporting property page
      • Diagrams property page
      • Activity Feed property page
      • Workflow property page
  • Creating an Organizational Chart
    • Creating an Organizational Chart
      • Creating an Organizational Chart in tabular mode
      • Creating an Organizational Chart in graphical mode
  • Defining Org-Unit Responsibilities
    • Identifying the responsibility of a actor
    • Generating a RACI Matrix of a Process
• Value Streams
  • Representing a Value Stream
    • Value Stream Example
    • Value Stream representation principles
      • Highlighting organizational choices
      • Number of steps
  • Value streams management
    • Prerequisites to using value streams
    • Accessing Value Streams with HOPEX Business Process Analysis
    • Creating a value stream
    • Creating a value stream diagram
    • Representing the value stream fulfillment with HOPEX Business Process Analysis
• Business Capability Maps
  • Describing Business Capabilities with HOPEX Business Process Analysis
    • Prerequisites to use of business capabilities
    • Building the Capability Maps and Business Function Elements
      • Describing the existing architecture of business capabilities
      • Accessing business capability components
  • Describing a Business Capability Map
    • Building the Business Capability Map
      • Properties of a business capability map
      • Creating a business capability map diagram
      • Using the capability compositions
      • Defining business capability dependencies
    • Describing a Business Capability
      • Creating a business capability
      • The properties of a business capability
      • Creating a capability structure diagram
      • Defining the structure of a business capability
      • Defining the business skills and functionalities associated with business capabilities
    • Breakdown Report of Business Capabilities
  • Describing a Business Skill Map
    • Creating a Business Skill Map diagram
    • The properties of a business skill map
    • Creating a Business Skill Diagram
    • Creating a business skill component in a diagram
    • Defining the business skill dependencies
    • Describing Business Skills
  • Describing a Functionality Map
    • The properties of a functionality map
    • Creating a functionality map
    • Creating a functionality component in a functionality map diagram
    • Defining Functionality dependencies
    • Describing functionalities
    • Creating a Functionality Diagram
  • Describing Component Fulfillment
    • Describing Fulfillment of a Business Capability
      • Creating a business capability realization
      • Analyzing business capability fulfillment
    • Creating Fulfillment of a Business Skill
    • Creating Fulfillment of a Functionality
• Process Hierarchy
  • Context
  • Method
  • Creating a Process Map
    • Creating a Process Map
    • Defining Process Map properties
    • Creating a Process Map diagram
      • Creating a Process Map diagram in graphical mode
      • Creating a Process Map diagram in tabular mode
    • Analyzing Process hierarchy
  • Creating a Process Category
    • Creating a Process Category
    • Defining Process Category properties
    • Creating a Process Category diagram
      • Creating a Process category diagram in graphical mode
      • Creating a Process Category diagram in tabular mode
• Customer Journey
  • HOPEX Customer Journey product presentation
    •  Describing a Customer Journey
      • Defining persona and business lines
      • Defining the customer journey
      • Defining the phases of a customer journey
      • Defining the steps in a customer journey
      • Understanding customer expectations and painpoints
      • Identifying touchpoints
      • Identifying moments of truth
    • Assessing a Customer Journey
    • Creating an Action Plan for a Customer Journey
  • Managing the Components of a Customer Journey
    • Describing persona and persona groups
      • Defining persona hierarchy
      • Creating a persona
      • Accessing persona properties
      • Specifying the fulfillment of a persona
      • Specifying the expectations of a persona
    • Using Business Lines
      • Creating a business line
      • Connecting a business line to a customer journey
    • Building a customer journey
      • Creating a customer journey
      • Creating a customer journey group
  • Creating a customer journey map
    • Creating a customer journey map in tabular mode
      • Creating a phase
      • Creating a step
      • Defining the channels in a customer journey
      • Defining customer expectations
      • Defining customer painpoints
      • Creating an involved resource in a customer journey
      • Defining the business capabilities of a customer journey
      • Defining the business opportunities of a customer journey
      • Defining a Moment of truth
      • Defining an Action Plan
  • Assessing a customer journey
    • Creating a satisfaction questionnaire
    • Answering a Satisfaction Questionnaire
    • Consolidating results and assessments
      • Consolidation rules
      • Consolidated results
  • Customer Journey reports
    • Global satisfaction
    • Improved scope
• Process Simulation
  • Introduction to HOPEX Process Simulation
    • Why simulate a process?
      • Improving enterprise operation
      • Considering organizational based on quantitative data
      • Sizing resources
    • Using the Process Mining
    • Using HOPEX Process Simulation
  • Connecting to HOPEX Process Simulation
    • Prerequisites for the use of HOPEX Process Simulation
    • Accessing HOPEX Process Simulation
  • Simulation Steps
    • Example of Running a Simulation
      • Simulation start event
      • Tasks
      • Resources
      • Using Gateways
      • Events
  • Creating a Simulation Scenario
    • Accessing the List of Simulation Scenarios
    • Simulation Scenario Parameters
      • Creating a Simulation Scenario
      • Characteristics of a simulation scenario
      • Input flow
      • Tasks of the simulated process
      • Hierarchical description of the simulated process
      • List of Resources
      • Probabilities on the sequences flows
    • Distribution Laws and their Parameters
    • Running the Simulation
      • Updating a simulation scenario
      • Running Simulation
      • Errors of a simulation scenario
  • Using Simulation Schedules
    • Example of schedule
    • Managing Schedules and Time Slots
      • Accessing the list of schedules
      • Creating schedules
      • Creating time slots
      • Associating a schedule with the input flow of a scenario
      • Associating a schedule with a resource
  • Simulation Results
    • Simulation Results for a Scenario
      • Global Results
      • Results for tasks
      • Results for resources
    • Scenario Reports
      • Scenario overall results
      • Detailed results and heatmap
      • Process and Resource load
    • Scenario Comparison Report of a Process
  • Using the Process Mining with HOPEX Process Simulation
    • Importing a Process Mining XML file
    • Analyzing data from Process Mining
• Process Assessment
  • Assessment principles
    • Concepts Overview
    • Criteria assessed with HOPEX Business Process Analysis
  • Assessing a process with HOPEX Business Process Analysis
    • Accessing the Process Assessment with HOPEX Business Process Analysis
    • Global assessment
    • Direct Assessment
      • Creating direct assessments (Execution)
      • Creating direct assessments (Performance)
    • Specific questions
      • Creating a specific question (Execution)
      • Creating a specific question (Performance)
• Risks and Controls
  • Risk Management steps
    • Analyzing the environment
    • Identifying, analyzing and assessing risks
    • Remediating Risks
    • Risk Control Monitoring and Policy
    • Information and communication
  • Risk Environment Analysis
    • Internal Environment
      • Internal org-units
      • Organization Processes
    • External Environment
      • Regulations or standards
      • External org-units: objectives and requirements
  • Identifying risks
    • Risk Identification Methods
      • Method based on risk type or risk factor lists
      • Method based on enterprise objectives and process diagrams
      • Method of identification from incidents repository
    • Accessing risks
    • Creating a risk
    • Defining risk characteristics
      • Defining risk characteristics
      • Defining Risk responsibilities
      • Defining the Scope of a Risk
      • Defining risk typology, causes and consequences
    • Cause-and-Effect Diagram
  • Assessing risks
    • Risk Direct Assessment
      • Creating direct assessments
    • Representing a risk in a Process Diagram
    • Risk Summary
      • HeatMap by Entity/Risk Type/Process
  • Risk Treatment and Controls
    • Defining risk mitigation
    • Implementing a control
    • Risk prevention controls
    • Implementing Action Plans
  • Controls
    • Identifying controls
      • Access to Controls
    • Defining control characteristics
      • RACI on a control
      • Defining the scope of a Control
    • Analyzing Controls
    • Control Implementation
  • Risk Control Policies Operational Monitoring
    • Control System Ongoing Improvement
    • Assessing Control Efficiency
    • Incident and Loss Monitoring
  • Risk related reports
    • Heatmap Report
• Quality Management
  • Prerequisites to Use of Quality
  • Process Properties
    • Indicating Process Quality Characteristics
      • Process type and Process class
      • Other process characteristics
      • Entering the texts of a process
    • Specifying Context of the Quality Approach
  • Message Flow Properties
• Action Plans
  • Managing Action Plans with HOPEX Business Process Analysis
    • Creating Action Plans with HOPEX Business Process Analysis
    • Accessing the list of Action Plans
    • The execution of an Action Plan
  • Managing actions with HOPEX Business Process Analysis
• Conversations
  • Conversations Example
  • Managing Conversations
    • Creating Conversations
      • Creating Conversations with an existing Service Operation
      • Creating Conversations with a new Service Operation
    • Describing Conversation Message Flows
      • Creating a Service Operation Diagram (BPMN)
  • Managing Composite Conversations
    • Example of a Service Interface
      • Example of a Service Interface using Service Operations
      • Example of a service interface using service interfaces
    • Creating a composite conversation
    • Accessing a Service Interface from a Composite Conversation
    • Creating a Service Interface from a Composite Conversation
    • Describing a service interface
    • Creating a Service Interface diagram
      • Defining used operations and service interfaces
    • Replacing a conversation
  • Summary of Concepts
• Process Portfolio
  • Creating a process portfolio
    • Creating a process portfolio
    • Creating a Process Sub- Portfolio
    • Defining Process Portfolio properties
  • Defining Criteria
  • Defining Portfolio processes
    • Associating a process to a portfolio
    • Creating a Processes Group
    • Modeling costs from a process portfolio
    • Evaluating Process portfolios
  • Using Scenarios
    • Creating a Scenario
    • Accepting or Rejecting Scenario Processes
• Reports and analysis tools
  • Organization management
    • Org-Unit Structure
    • RACI
    • Org-Unit and owned org-units RACI Matrix (BPMN)
  • Managing Processes
    • Diagram comparison
    • Process Diagrams Conformance
    • Process Description
    • Process Message Flows Inconsistencies
    • Managing RACI (BPMN)
    • RACI
    • Process and sub-processes RACI Matrix (BPMN)
    • Process Impact Graph
  • Overview of processes
    • Process Map Treemap
    • Process Map Breakdown
  • Business and IT Resources
    • Processes x Applications Support Charts (Statistics)
  • Process deployment
    • APQC Value Chain Analysis
  • Process Assessment
    • Execution and Performance Heatmap report
      • Assessed criteria
      • Report presentation
      • Report parameters
      • Expert view assessment
      • Assessment by questionnaire
    • Execution and Performance Heatmap (with contexts)
• Process Validation Workflow
  • Identifying people in charge of designing a process
  • Accessing the Process Validation Workflow
  • Process Validation Workflow steps