BPM - Business Process Analysis > Customer Journey > Managing the Components of a Customer Journey
Managing the Components of a Customer Journey
 
Describing persona and persona groups
Defining persona hierarchy
Creating a persona
Accessing persona properties
Specifying the fulfillment of a persona
Specifying the expectations of a persona
Using Business Lines
Creating a business line
Connecting a business line to a customer journey
Building a customer journey
Creating a customer journey
Creating a customer journey group