BPM - Business Process Analysis > Customer Journey > Managing the Components of a Customer Journey > Using Business Lines
Using Business Lines
Creating a business line
*A business line is a high level classification of main enterprise activities. It corresponds for example to major product segments or to distribution channels. It enables classification of enterprise processes, organizational units or applications that serve a specific product and/or specific market.
To create a business line:
1. In the navigation bar, select Customer Journey > Business Lines.
The list of business lines appears.
2. Click New > Business lines .
The Creation of Business Line window appears.
3. Enter its Name.
4. Click OK.
The business line appears in the business line hierarchy.
Connecting a business line to a customer journey
Customer journeys connected to a business line are accessible from the Characteristics property page of the business line, in the Customer journey section.