Introduction

Presentation of HOPEX Business Process Analysis

Modeling with HOPEX Business Process Analysis

Positioning of the HOPEX Business Process Analysis solution

The HOPEX Business Process Analysis method

Defining the Work Environment

Prerequisites to Using APQC libraries

Describing the existing organization

Building customer journeys

Simulating BPMN Processes

Using the Process Mining

Managing Organizational Transformation

Connecting to HOPEX Business Process Analysis

HOPEX Business Process Analysis Desktop presentation

Processes

Process Example

Creating a Process

Defining Process Properties

Process diagrams

Creating a Process diagram

Creating a Process Diagram in Graphical Mode

Creating a Process Diagram in Tabular Mode

Creating a Process Diagram using the AI Assistant

Defining Participants

Using Participants

Creating an operation

Creating an Operation on a Participant

Specifying Operation behavior

Using an operation or sub-process

Modeling the Systems Used

Describing Sequence Flows

Creating Sequence Flows

Moving Sequence Flows

Inserting an element in a sequence flow

Defining a Condition on a Sequence Flow

Defining Message Flows

Creating a Message Flow With Content

Ensuring Consistent Flows in a Process

Defining Events

Defining an Event

Connecting an External Process to an Event

Attaching an Event to a Process

Using Shared Objects

Creating a Data Object

Describing a Data Object

Associating a Data Object with a Sequence Flow

Using Data Stores

Using Gateways

Processing Step Output Gateways

Step Input Gateways

Creating Gateways

Modifying Gateway type

Importing a Process from Excel

Org-Units and Organizational Charts

Creating Org-Units

Creating an org-unit

Define Org-Unit properties

Creating an Organizational Chart

Creating an Organizational Chart

Process Hierarchy

Context

Method

APQC Process Classification Framework

Creating a Process Map

Creating a Process Map

Defining Process Map properties

Creating a Process Map diagram

Analyzing Process hierarchy

Creating a Process Category

Creating a Process Category

Defining Process Category properties

Creating a Process Category diagram

Process Governance

Process Validation Workflow

Prerequisites

Sending a Process for approval

Approving a Process

Requesting Process updates

Process Revisions

Accessing Revisions

Creating a Revision

Comparing Revisions

Archiving a Revision

Rolling back a Revision

Responsibility Assignment (RACI)

RACI Synchronization

Assigning Org-Unit Responsibilities

Generating a RACI Matrix

Process Assessment

Assessment principles

Assessing a process with HOPEX Business Process Analysis

Accessing the Process Assessment with HOPEX Business Process Analysis

Global assessment

Direct Assessment

Specific questions

Process Portfolio

Creating a process portfolio

Defining Criteria

Defining Portfolio processes

Evaluating Process portfolios

Using Scenarios

Process Simulation

Introduction to HOPEX Process Simulation

Why simulate a process?

Using the Process Mining

Using HOPEX Process Simulation

Connecting to HOPEX Process Simulation

Simulation Steps

Example of Running a Simulation

Creating a Simulation Scenario

Simulation Scenario Parameters

Distribution Laws and their Parameters

Running the Simulation

Using Simulation Schedules

Example of schedule

Managing Schedules and Time Slots

Simulation Results

Simulation Results for a Scenario

Scenario Reports

Scenario Comparison Report of a Process

Using the Process Mining with HOPEX Process Simulation

Quality Management

Process Properties

Indicating Process Quality Characteristics

Specifying Context of the Quality Approach

Message Flow Properties

Conversations

Conversations Example

Managing Conversations

Creating Conversations

Describing Conversation Message Flows

Managing Composite Conversations

Example of a Service Interface

Creating a composite conversation

Accessing a Service Interface from a Composite Conversation

Creating a Service Interface from a Composite Conversation

Describing a service interface

Creating a Service Interface diagram

Replacing a conversation

Summary of Concepts

Customer Journey

HOPEX Customer Journey product presentation

 Describing a Customer Journey

Assessing a Customer Journey

Creating an Action Plan for a Customer Journey

Managing the Components of a Customer Journey

Describing persona and persona groups

Using Business Lines

Building a customer journey

Creating a customer journey map

Creating a customer journey map in tabular mode

Assessing a customer journey

Creating a satisfaction questionnaire

Answering a Satisfaction Questionnaire

Consolidating results and assessments

Customer Journey reports

Global satisfaction

Improved scope

Risks and Controls

Risk Management steps

Risk Environment Analysis

Internal Environment

External Environment

Identifying risks

Risk Identification Methods

Accessing Risks

Creating a Risk

Defining Risk Characteristics

Cause-and-Effect Diagram

Representing a risk in a Process Diagram

Assessing risks

Risk Assessment

Risk Summary

Risk Treatment and Controls

Defining risk mitigation

Implementing a control

Risk prevention controls

Implementing Action Plans

Controls

Identifying Controls

Accessing Controls

Defining Control Characteristics

Analyzing Controls

Implementing Controls

Risk-related reports

Value Streams

Representing a Value Stream

Value Stream Example

Value Stream representation principles

Value streams management

Business Capability Maps

Describing Business Capabilities with HOPEX Business Process Analysis

Building the Capability Maps and Business Function Elements

Describing a Business Capability Map

Building the Business Capability Map

Describing a Business Capability

Breakdown Report of Business Capabilities

Describing a Business Skill Map

Describing a Functionality Map

Describing Component Fulfillment

Describing Fulfillment of a Business Capability

Creating Fulfillment of a Business Skill

Creating Fulfillment of a Functionality

Action Plans

Managing Action Plans with HOPEX Business Process Analysis

Reports and Analysis Tools

Organization management

Org-Unit Structure

RACI

Org-Unit and sub org-units RACI Matrix (BPMN)

Managing Processes

Process Description

Process Message Flows Inconsistencies

RACI Management (BPMN)

Process and sub-processes RACI Matrix (BPMN)

Process Impact Graph

Process Comparison

Process Revisions Diagram Comparison

Process Diagram comparison over time

Diagram comparison

Process Diagrams Conformance

Overview of processes

Process Map Treemap

Process Map Breakdown

Business and IT Resources

Processes x Applications Support Charts (Statistics)

Process Assessment

Execution and Performance Heatmap report

Execution and Performance Heatmap (with contexts)