Global satisfaction
This report presents the results of the satisfaction of persona with the various customer journeys.
Report parameters
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Parameter
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Parameter type
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Constraints
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|---|---|---|
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Assessment values
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"All assessment values" or "Latest assessment values"
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Mandatory
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From Date
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Date
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Today's date by default.
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To
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Date
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Today's date by default.
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Persona satisfaction
The first chapter presents a summary view of the satisfaction of persona with the customer journey for given dates.
• The x-axis carries the dates of the assessment period.
• The y-axis carries the value of the latest assessment of persona.
The table under the curve indicates the value of the latest assessment of each persona at different dates.
For more details on calculating the satisfaction of a persona, see Value of the latest assessment of a Persona.• The figure presents a curve by persona and a curve that presents the average.
Satisfaction of customer journey groups
The table is organized as follows:
• Each row is associated with a customer journey group assessed between the two dates given as a parameter.
The group expands to show the results of the customer journeys to which they are connected.• Each column is associated with a persona
• The cells present the satisfaction of the persona with the corresponding journey group (or with the customer journey itself).
For more details on calculating the satisfaction of the persona for a customer journey, see Value of the latest assessment of a customer journey and Value of the latest assessment of a customer journey group.