• Introduction to HOPEX Business Process Analysis
  • Presentation of HOPEX Business Process Analysis
    • Explaining how your enterprise operates
    • Considering changes in the organization
    • Defining IT requirements
    • Identify the risks linked to the enterprise processes
    • Specifying interactions with partners
    • Modeling with HOPEX Business Process Analysis
      • Describing processes
      • Producing documents
      • Upgrading and maintaining your processes
    • Positioning of the HOPEX Business Process Analysis solution
  • The HOPEX Business Process Analysis method
    • Preparing the Work Environment
      • Accessing the list of libraries with HOPEX Business Process Analysis
      • Creating a library with HOPEX Business Process Analysis
    • Building customer journeys
    • Describing the existing organization
      • Describing the organization
      • Describing processes
    • Managing Organizational Transformation
      • Using portfolios
      • Using Workflows
      • Managing Action Plans
      • Describing implementation projects
      • Documenting projects implemented in SAP
  • Connecting to HOPEX Business Process Analysis
    • Connecting to HOPEX Business Process Analysis
    • HOPEX Business Process Analysis Profiles
    • Business Roles of HOPEX Business Process Analysis
    • HOPEX Business Process Analysis Desktop Presentation
      • Presentation of space common to all profiles
      • Presenting the Process Manager space
      • Presenting the Process Functional Administrator space
      • Presenting the Process Designer space
      • Presenting the Process Designer space (basic)
      • Presenting the Process Contributor Lite space
      • Presenting the Process Observer Lite space
    • Prerequisites to using APQC libraries
      • Preparing the import
      • Importing APQC Libraries
      • Accessing to APQC libraries elements
    • Summary of HOPEX Business Process Analysis options
• Organizational Processes
  • Organizational Process Example
  • Managing an Organizational Processes
    • Creating an Organizational Process
    • Managing an Organizational Process Diagram
    • Organizational Process Diagram initialization
    • Accessing organizational process properties
      • Organizational Process characteristics
      • The property pages of an organizational process
    • Organizational Process varations
    • Creating the documentation of an organizational process
  • Defining Participants
    • Using Participants
      • Creating a Participant (Org-Unit )
      • Creating a Participant
      • Assigning an object to a participant
      • Conditioning the assignment of an object to a participant
    • Positioning a Participant in a Swimlane
  • Creating Operations
    • Creating an Operation on a Participant
    • Specifying operation behavior
      • Behaviors
      • Task type
    • Calling an Organizational Process in an Operation
    • Modeling the Systems Used
      • System used Example
      • Creating a System Used in an organizational process diagram
  • Describing Operations Sequence Flows
    • Creating Sequence Flows
    • Moving Sequence Flows
    • Inserting an element in a sequence flow
    • Defining a Condition on a Sequence Flow
      • Specifying that a sequence flow is conditionned
      • Defining a Sequence Flow
  • Defining Message Flows
    • Creating a Message Flow With Content
    • Defining Message Flow Content
  • Defining Process Events
    • Defining an event
      • Event natures
      • Event types
      • Event type and nature combinations
      • Current process interruption
      • Creating Events
    • Connecting Events to Sequence Flows
    • Accessing Preceding or Succeeding Processes
    • Attaching an Event to a Process
      • Compensation description
  • Using Shared Objects
    • Creating a Data Object
    • Describing a Data Object
    • Associating a data object with Sequence Flow
    • Using Data Stores
      • Prerequisites to using data stores
      • Creating a process data store
      • Describing exchanges with a Process data store
  • Using Gateways
    • Processing Step Output Gateways
    • Step Input Gateways
    • Creating gateways
    • Modifying gateway type
  • Import an Organizational Process from Excel
    • Structure of the import Excel template of HOPEX Business Process Analysis
    • Importing organizational processes description with HOPEX Business Process Analysis
      • Importing the description of organizational process into the current library
    • Building the import file for HOPEX Business Process Analysis
• Business processes
  • Managing Business processes
    • Prerequisites to use of business processes
    • Creating a Business Process
    • Creating a Business Process Diagram
    • Using a system process in a Business process diagram
  • Representing Product Offerings
    • Defining Offerings
      • Creating an offering
      • Defining offering products
      • Describing offering implementation
    • Launching a Report Illustrating Product Offerings
  • Representing Process Contextualization
    • Prerequisites to using contextualizations
    • Defining Contextualizations
      • Creating a contextualization
      • Defining context
    • Launching a Report Illustrating Contextualizations
• Value streams
  • Representing a Value Stream
    • Value Stream Example
    • Value Stream representation principles
      • Highlighting organizational choices
      • Number of steps
  • Value streams management
    • Prerequisites to using value streams
    • Accessing Value Streams with HOPEX Business Process Analysis
    • Creating a value stream
    • Creating a value stream diagram
    • Representing the value stream fulfillment with HOPEX Business Process Analysis
• Business Capability Maps
  • Describing Business Capabilities with HOPEX Business Process Analysis
    • Building the Capability Maps and Business Function Elements
      • Describing the Existing Architecture of Business Capabilities
      • Accessing business capability components
  • Describing a Business Capability Map
    • Building the Business Capability Map
      • The properties of a business capability map
      • Creating a business capability map diagram
      • Using the capability compositions
      • Defining business capability dependencies
    • Describing a business capability
      • Creating a business capability
      • The properties of a business capability
      • Creating a capability structure diagram
      • Defining the structure of a business capability
      • Defining the business skills and functionalities associated with business capabilities
    • Describing the outcomes
      • The properties of an outcome
      • Connecting an outcome to a business capability
    • Breakdown Report of Business Capabilities
  • Describing the business skill map
    • The properties of a business skill map
    • Creating a skill map diagram
    • Creating a business skill component in a diagram
    • Defining the business skill dependencies
    • Describing Business Skills
    • Creating a Business Skill Diagram
  • Describing the Functionality Map
    • The properties of a functionality map
    • Creating a functionality map
    • Creating a functionality component in a functionality map diagram
    • Defining Functionality dependencies
    • Describing functionalities
    • Creating a Functionality Diagram
  • Describing Component Fulfillment
    • Describing Fulfillment of a Business Capability
      • Creating a business capability realization
      • Analyzing business capability fulfillment
    • Creating Fulfillment of a Business Skill
    • Creating Fulfillment of a Functionality
• Organizational Charts and Responsibilities
  • Managing a organizational chart
    • Creating an Organizational Chart
    • Drawing an Organizational Chart
      • Searching for objects
      • Specifying org-unit properties
      • Associating a person with an actor
      • Associating a site with an org-unit
    • Consulting reports associated with org-units
      • Consulting the Org-Unit Structure report
      • Consulting the RACI Matrix of Org-Units
  • Process responsibilities
    • Defining process control responsibilities
    • Using RACI
    • Defining RACI responsibilities
      • Org-units displayed in a participant
      • Defining the RACI of an org-unit for an operation or a process
    • Generating a RACI Matrix of an Organizational Process
• Assessments With HOPEX Business Process Analysis
  • Assessment principles
    • Concepts Overview
    • Criteria assessed with HOPEX Business Process Analysis
  • Assessing a process with HOPEX Business Process Analysis
    • Accessing the Process Assessment with HOPEX Business Process Analysis
    • Global assessment
    • Direct Assessment
      • Creating direct assessments (Execution)
      • Creating direct assessments (Performance)
    • Specific questions
      • Creating a specific question (Execution)
      • Creating a specific question (Performance)
• The customer journey
  • Presentation of the HOPEX Customer Journey Module
    •  Description of a Customer Journey
      • Defining persona and business lines
      • Defining the customer journey
      • Defining the phases of a customer journey
      • Defining the steps in a customer journey
      • Understanding customer expectations and painpoints
      • Identifying the touchpoints
      • Identifying moments of truth
    • Assessing a customer journey
  • Managing the Components of a Customer Journey
    • Describing persona and persona groups
      • Defining persona hierarchy
      • Creating a persona
      • Specifying the expectations of a persona
      • Entering the org-units associated with a persona
    • Using Business Lines
      • Creating a business line
      • Connecting a business line to a customer journey
    • Building a customer journey
      • Creating a customer journey
      • Creating a customer journey group
      • Creating a customer journey mapping
      • Defining the customer journey phases in tabular input mode
    • Describing the Steps of a Customer Journey
      • Creating the customer journey steps in tabular input mode
      • Organizing the customer journey steps in tabular input mode
      • Defining the channels in a customer journey
    • Client Expectations and Painpoints
      • Adding persona expectations to customer journey mapping
      • Defining customer painpoints
    • The Touchpoints of a Customer Journey
      • Creating an involved resource in a customer journey
      • Defining the business opportunities of a customer journey
    • Identifying a Moment of truth
    • Creating an Action Plan for a Customer Journey
  • Assessment of a customer journey
    • Defining Questions for the Assessment of a Customer Journey
    • Assessing a Customer Journey
      • Access the customer journeys for the assessments
      • Answering questions for the assessment of a customer journey
    • Consolidating results and assessments
      • Consolidation rules
      • Consolidated results
  • The reports available on a customer journey
    • Global satisfaction
    • Improved scope
• Action Plans with HOPEX Business Process Analysis
  • Managing Action Plans with HOPEX Business Process Analysis
    • Creating Action Plans with HOPEX Business Process Analysis
    • Action Plans execution with HOPEX Business Process Analysis
  • Managing actions with HOPEX Business Process Analysis
• Conversations
  • Conversations Example
  • Managing Conversations
    • Creating Conversations
      • Creating Conversations with an Existing Exchange
      • Creating Conversations with a New Exchange
    • Describing Conversation Message Flows
      • Creating an exchange diagram (BPMN)
    • Creating a composite conversation
    • Replacing a conversation
  • Managing Exchange Contracts
    • Exchange Contract Example
      • Example of exchange contract using exchanges
      • Example of exchange contract using exchange contracts
    • Using Exchange Contracts
    • Creating Exchange Contracts
    • Describing Exchange Contracts
    • Creating an Exchange Contract Diagram
      • Defining exchange and exchange contract uses
  • Summary of Concepts
• Managing Quality
  • Prerequisites to Use of Quality
  • Organizational Process Properties
    • Indicating Organizational Process Quality Characteristics
      • Organizational process types and classes
      • Other organizational process characteristics
      • Entering the texts of an organizational process
    • Specifying Context of the Quality Approach
  • Message Flow Properties
• Describing a Process Portfolio
  • Introduction to Process Portfolio use
  • Creating a portfolio
    • Creating a process portfolio
    • Creating a Process Sub- Portfolio
    • Creating a Portfolio Diagram
    • Viewing and Updating the contents of a Process Portfolio
  • Defining Criteria
    • Evaluating the objects of process portfolio
      • Accessing objects to be evaluated
      • Generating an instant report on evaluation data
  • Defining Initiatives
    • Creating an Initiative
      • Creating an initiative from a process portfolio
      • Adding an organizational process to a portfolio
    • Creating an Initiative Group
    • Defining Initiative Characteristics
    • Modeling Initiative Costs
    • Assessing Initiatives
    • Creating an Initiative Assessment Report
  • Using Scenarios
    • Creating a Scenario
    • Accepting or Rejecting Scenario Initiatives
• HOPEX Business Process Analysis Reports
  • Organization management
    • Org-Units Analysis
    • Org-Unit RACI Matrix (BPMN)
    • Org-Unit and owned org-units RACI Matrix (BPMN)
  • Managing Processes
    • BPMN Organizational Process
    • Managing RACI (BPMN)
    • Organizational Process RACI Matrix (BPMN)
    • Organizational Process and sub-processes RACI Matrix (BPMN)
  • Business and IT Ressources
    • Process Supervision
    • Support of Processes by Applications Table (Statistics)
  • Process deployment
    • Contextualization Matrix (BPMN)
    • APQC Value Chain Analysis
  • Process Assessment
    • Execution and Performance Heatmaps
      • Assessed criteria
      • Report presentation
      • Report parameters
      • Expert view assessment
      • Assessment by questionnaire
  • Risk Management
    • Risk and Control Map
  • Data Management
    • Recommendation of Entities to be managed
    • Data Models X Associated Elements Matrix
    • Data Model Implementation
    • Entities and Associations X Data Model Matrix
• Appendix - HOPEX Business Process Analysis Workflow
  • HOPEX Business Process Analysis Review Workflow
    • Roles on Objects
      • Object owners
      • Business architect
    • Activating Process Validation Workflows
  • Organizational Process review workflow
    • Review workflow steps
    • Organizational Process Review Workflow Mails
      • Submit review request