Collecting Incidents
The incident is the basic element for data collection concerning operational risk.
*An incident is an event occurrence, internal or external, that has an impact on the organization. It is the basic element for collection of data concerning operational risk.
HOPEX IRM enables you to organize follow-up of incidents and losses, to identify their causes and measure their impacts.
The system manages the complete life cycle of incidents, and you have tracking information available with a detailed history of recordings.
The GRC Manager/Incident and Loss Administrator may want to analyze incidents before validating data. He/she can view results in the form of dynamic reports. He/she may also decide to group incidents to create a macro-incident.
*To treat incidents, see the general documentation related to action plans: Using Action Plans.