Specifying Incident characteristics
To modify incident characteristics:
1. See Accessing incidents.
The list of incidents you have declared appears in the edit area.
2. In the incident properties, select the Characteristics page.
3. The following information can be specified:
• Description is a comment describing the incident.
• Declaration Date, Detection Date and current Occurrence Date, which constitute incident key dates.
To specify a date, use the calendar at the right of the field.Incident declaration and detection dates can differ, the declaration date being later than the detection date.• Macro-incident: to connect the current incident to an existing or new Macro-Incident.
A macro-incident is an event that impacts more than one business or company of the same group.For more details, see Managing macro-Incidents.• Near-miss: check box to be selected if it is a near-miss incident.
A near-miss is an incident that did not result in injury, illness, or damage - but had the potential to do so.• Nature: you may enter the financial nature of the incident.
• Status: Indicates current status of the incident in the incident management process.
The Status appears grayed since it is managed by the workflow associated with the incident. For more details, see Incident Management Process.