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HOPEX Customer Journey

Description and assessment of an User Experience or Customer Journey

Code

HCJ

Solutions

Business Process Analysis.

Business Roles

Business Roles	Assignment MetaClass	Localizing MetaClass
Assessment Campaign Owner	Assessment Campaign.
Session Responsible	Assessment Session.
Assessment Template Owner	Assessment Template.

List of MetaClasses

Report Templates

Assessed Map, Assessment Questionnaire Scoring, Global Satisfaction, Improvement Scope, Questionnaire Checking, Questionnaire Template Compatibility, Questionnaire Templates Compatibility (menu).

Diagram Types

Customer Journey Map.