Customer Journey Map
A Customer Journey Map provides an overview of customer expectations, painpoints encountered, and the resources used at each step of the journey. Last but not least, touchpoints, which are the points of interaction between the customer and the company, are used to measure and improve overall customer satisfaction.
Translations
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FR
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Cartographie de parcours client
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EN
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Customer Journey Map
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DE
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Kartografie der Customer Journey
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IT
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Mappatura percorso cliente
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ES
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Satisfacción de recorridos cliente
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PO
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Mapeamento de percurso de cliente
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Described MetaClass
Products
Views
Below are the different views available in this type of diagram using the Views and details command. These views are listed in their order of appearance in the Display dialog box. For each view the various object types and links are listed.
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Views
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View by default
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Object type
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Links
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Customer Journey - Persona - Business Lines
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Expected Results - Painpoints
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External References
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Notes
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Note.
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Stage Links
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Touchpoint between
Touchpoint and
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Stages
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Touchpoints - Action Plans - Opportunities
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