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Using Operational Activities

An Operational Activity is an end-to-end collection of Activity Actions that creates an outcome for a customer, who may be the ultimate customer or an internal end-user of the Operational Activity.

Accessing Operational Activities

To access the list of Operational Activities:

1. From the Operational navigation menu, select Processes.

2. Click the Owned Value Streams tab

The list of Operational Activities appears.

Creating an Operational Activity

To create a Operational Activity:

1. From the Operational navigation menu, select Processes.

2. Click the Owned Value Streams tab

3. Click New.

The Operational Activity is created and added to the list of Operational Activities.

4. Specify the name of the new Operational Activity,

Properties of an Operational Activity

The Characteristics properties page of the Operational Activity provides access to:

• its Owner, by default on creation of the Operational Activity, the current enterprise.

• its Name,

• the text of its Description.

You can describe an Operational Activity as follows:

• The Value Stream Fulfillments page provides access to:

• the Fulfilled Value Stream

• the Fulfilling Process, see Representing the Operational Activity Implementation

• the Diagram page is used to create the Operational Activity diagrams:

• Functional Process Tree Diagram,

• The Functional Process diagram,

• The Value Stream Capability Diagram.

Functional Process Tree Diagram

The Functional Process Tree diagram describes the tree structure of the current Operational Activity. Such diagram describes the current Operational Activity and its sub-Operational Activities.

The Functional Process diagram

The Functional Process diagram shows the sequence of the value creation steps performed, the events that occur and the conditions under which they are sequenced.

It also makes it possible to assign the participants who carry out these value-creation steps to the business skills needed to implement them.

This representation of a Operational Activity helps to answer the following question: "What are the skills needed to implement the Operational Activity?".

The Functional Process Diagram describes the components of the Operational Performer and the connections between components. It thus describes:

• the Operational Activity,

An Operational Activity is an end-to-end collection of Activity Actions that creates an outcome for a customer, who may be the ultimate customer or an internal end-user of the Operational Activity.

• the Operational Activity Action,

An Operational Activity Action is a distinct, identifiable phase or step within an Operational Activity that has a unique entrance criteria, exit criteria, and identifiable participating Operational Performer or Operational Domain.

• Communications based on: Sequence Flows and Message Flows with Content.

A Message Flow represents circulation of information within a service interface. A message flow transports its content.

For more details on flows, see Describing Service and Request Points.

The Value Stream Capability Diagram

This diagram makes it easy to initiate a Operational Activity diagram by creating the Operational Activity steps and the links they have with the different Capabilities.