Assessment principles
Concepts Overview
Assessment is carried out using assessment questionnaires. In HOPEX Business Process Analysis, these questionnaires are accessible directly. Results are then aggregated according to predefined rules.
Assessments relate to process execution and performance.
An assessment is a mechanism used to receive feedback (qualitative or quantitative) from an identified population on identified objects. The assessment is then supplemented by results analysis tools.An assessment questionnaire is a list of questions relating to a particular object and addressed to persons questioned.The results of these assessments are then presented in reports.
For further details, see Execution and Performance Heatmap report.Criteria assessed with HOPEX Business Process Analysis
These characteristics relate to attribute values linked to process performance and execution.
List of characteristics linked to process execution:
• Specification: assessment of quality of description of the object in the repository.
• Knowledge: assessment of knowledge of the object by stakeholders.
• IT Support: assessment of application support of the object.
• Execution: this characteristic is a global assessment of object execution. It is calculated from assessment of object specification, knowledge and support.
List of characteristics linked to process performance:
• Effectiveness: characterizes effectiveness of object operation
• Business Value: characterizes business value of the object.
• Risk: characterizes risks concerning the object.
• Performance: this characteristic is a global assessment of process performance. It is calculated from assessment of process business value, effectiveness and risk.