Execution and Performance Heatmap report
This report presents, in the form of a matrix, the assessment results of processes.
For more details on process assessment, see Process Assessment.Assessed criteria
These characteristics relate to attribute values linked to process performance and execution.
List of characteristics linked to process performance:
• Business Value: characterizes business value of the object.
• Effectiveness: characterizes effectiveness of object operation
• Risk: characterizes risks concerning the object.
• Performance: this characteristic is a global assessment of process performance. It is calculated from assessment of process business value, effectiveness and risk.
List of characteristics linked to process execution:
• Specification: assessment of quality of description of the object in the repository.
• Knowledge: assessment of knowledge of the object by stakeholders.
• Support: assessment of application support of the object.
• Execution: this characteristic is a global assessment of object execution. It is calculated from assessment of object specification, knowledge and support.
The results of this report can have two origins:
• the values of attributes linked to the characteristics assessed on objects directly specified as "expert view" by the user
For more details, see Expert view assessment.• the questionnaires results aggregation that enable to get a value for each attribute connected to assessed characteristics of each object (Performance, Execution, for example).
For more details, see Assessment by questionnaire.Report presentation
This report is broken down into three parts:
• The first part details the performance assessment heatmaps.
• The second part details the execution assessment heatmap.
The values used for these reports can be obtained in different ways. For more details, see Expert view assessment and Assessment by questionnaire.• The final part presents geographical distribution of org-units on sites.
Report parameters
Parameter | Parameter type | Constraints |
|---|---|---|
Object | Process Category Process | At least one object mandatory. |
Expert view assessment
In the properties of a process or a process category, the Assessment tab allows an expert user to specify values of attributes linked to assessed characteristics.
The values used for such reports are obtained from the process Assessment property pages. For further details, see Assessing a process with HOPEX Business Process Analysis.Assessment by questionnaire
Assessment is carried out using assessment questionnaires. Assessment questionnaires are sent to the appropriate addressees using customizable deployment modes. Results are then aggregates according to predefined rules to present results so they can be used.
Questionnaires
Questionnaires relate to characteristics to be assessed for all processes determined as objects of assessment.