Incident Management Process
Incident Management Process General Description
Incident management process steps are as follows:
• Having specified characteristics of a new incident, the incident declarant should Submit the incident.
The incident approver receives an e-mail and the new incident appears with status "Submitted".
To specify the incident approver, see Specifying responsibilities within an entity.• When an incident has been submitted by its declarant, the incident approver can Request modifications of the incident which takes status "Project".
A e- mail is sent to the incident declarant.
• The Risk Manager can:
• Validate the incident, which takes status "Validated".
• Reject the incident.
• When a validated incident is considered as terminated, the Risk Manager can Close the incident, which takes status “Closed”.
See also Incident Workflow workflow definition diagram.Incident Management Process Steps
To view the incident workflow definition diagram, see Incident Workflow.Submitting incidents
When you have specified information concerning the incident, you can submit it for approval.
To submit an incident:
1. See Accessing incidents.
2. Select the incident you want to submit and click Workflow > Submit.
If the entity of the incident declarant has an "Incident Approver” role, the incident takes status "To Be Approved" and appears in the list of incidents to be approved by the Incident Approver. If not, the incident status switches to “To be validated” and the incident appears in the list of incidents to be validated by the Risk Manager.
Approving incidents
After submitting the incident for approval, the incident approver of the declarant's entity can review and complete the incident and submit it for validation.
If there is no incident approver on the entity, the incident directly goes through the validation stage. See Validating incidents.To approve an incident:
1. Click Incidents.
2. Select the incident to be approved and click Workflow.
3. Select one of the following transitions:
• Approve and submit: the incident status switches to “To be validated”.
• Request changes
• Reject
Validating incidents
When incidents have been specified with their losses, recoveries and provisions, you can validate them.
Only Risk Managers are authorized to validate incidents. To validate an incident:
1. Click Incidents.
2. In the drop-down list, select Incidents
The list if incidents for which you are responsible appears.
3. Select the incident you want to handle and click Workflow.
4. Select one of the following transitions:
• Validate the incident status turns to "Validated"
• Request changes
• Reject
Closing incidents
When the incident has been validated, the Risk Manager can decide that this incident will not be modified further, and therefore close it .
Only Risk Managers are authorized to close incidents. To close an incident:
1. Click Incidents.
2. In the drop-down list select Open incidents.
3. Select the incident you want to submit and click Workflow > Close.