Assessing a Customer Journey
When the questions have been defined, the customer journey can be assessed.
Access the customer journeys for the assessments
Access to the customer journey is different depending on what you want to do:
To access the list of customer journeys that have never been assessed:
Select Assessment > Non Assessed Customer Journeys.To consult the results of the assessment consolidation of a customer journey:
Select Assessment > Assessed Customer Journeys.
For more details on calculating assessment values, see Consolidation rulesTo assess a customer journey that has already been assessed:
Select Customer Journeys > Customer Journeys.Answering questions for the assessment of a customer journey
To assess a customer journey for the first time:
1. Select Assessment > Non Assessed Customer Journeys.
The list of non-assessed customer journeys is displayed.
To access a customer journey that has already been assessed, select Customer Journeys > Customer Journeys.2. Select the customer journey that interests you and, from the More button, select Evaluate.
The properties dialog box for the window appears.
3. Answer the questions by selecting the assessment level among the proposed itmes and click OK.
For more details on calculating assessment values, see Defining Questions for the Assessment of a Customer JourneyTo assess a customer journey that has already been assessed: open the Customer journey navigation pane, select Customer Journeys and click More > Evaluate.