HOPEX Business Process Analysis > The customer journey > Managing the Components of a Customer Journey > Using Business Lines
Using Business Lines
Creating a business line
*A business line is a high level classification of main enterprise activities. It corresponds for example to major product segments or to distribution channels. It enables classification of enterprise processes, organizational units or applications that serve a specific product and/or specific market.
To create a business line:
1. Open the Customer journey navigation window.
2. Select Customers > Business Lines.
The business line tree appears in the edit area.
3. Click on the tree root to display its pop-up menu and select New > Business Line.
The Creation of a Business Line window appears.
4. Enter the Name.
5. Click OK to close this dialog box.
The business line appears in the business line tree.
Connecting a business line to a customer journey
Customer journeys connected to a business line are accessible from the Characteristics property page of the business line, in the Customer journey section.