Declaring Incidents
The incident is the basic element for data collection concerning operational risk.
An incident is an event occurrence, internal or external, that has an impact on the organization. It is the basic element for collection of data concerning operational risk.All profiles are authorized to create incidents.
The Risk Manager may then supplement incident description by recording possible losses.Creating incidents
To create an incident:
1. Select Home > My Desktop > New Incident
Incident properties appear in the edit area.
2. Specify for example its Name.
3. Specify the Declarant Entity, which is a required field.
An entity can be internal or external to the enterprise: an entity represents an organizational element of enterprise structure such as a management, department, or job function. It is defined at a level depending on the degree of detail to be provided on the organization (see org-unit type). Example: financial management, sales management, marketing department, account manager. An external entity represents an organization that exchanges flows with the enterprise, Example: customer, supplier, government office.4. Click the Save button.
Specifying incident characteristics
To modify characteristics of an incident:
1. Select Home > My Desktop > My Incidents
2. The list if incidents you have declared appears in the edit area.
3. Select the incident you want to modify and click Properties.
The properties page of the incident appears.
4. Select the Characteristics tab.
5. The following information can be specified:
• Description is a comment describing the incident.
• Declaration Date, Detection Date and current Occurrence Date, which constitute incident key dates.
To specify a date, use the calendar at the right of the field.Incident declaration and detection dates can differ, the declaration date being later than the detection date.• Macro-incident: to connect the current incident to an existing or new Macro-Incident.
A macro-incident is an incident that has consequences on more than one business function or company of the same group.For more details, see Managing macro-incidents.• Near-miss: check box to be selected if it is a near-miss incident.
A near-miss is an incident that could have caused important financial losses or harm to persons, property or the environment.• Nature: you may enter the financial nature of the incident.
• Status: Indicates current status of the incident in the incident management process.
The Status appears grayed since it is managed by the workflow associated with the incident. For more details, see Incident Management Process.Duplicating incidents
Only the profiles Risk Manager and Administrator of incidents and losses have this function.
Losses, gains, provisions and recoveries associated with the initial incident are duplicated. Dates are updated relative to the current date.
The incident created must be submitted for validation.
To validate an incident:
1. Select Home > My Desktop > My Incidents
The list if incidents you have declared appears in the edit area.
2. Select the objects you want to delete and click Delete.
The duplicated incident appears in the list.