Presentation of HOPEX IT Business Management
Combined with the solutions of HOPEX suite, HOPEX IT Business Management provides the methodology and the tools you need to plan your business transformation.
Positioning of the HOPEX IT Business Management solution
HOPEX IT Business Management offers a formalism of reflection on the company's value streams and business capabilities. This solution makes it possible to define a business transformation strategy divided into phases with clearly identified objectives and means. At each of these phases, standard reports are proposed to simplify analysis of the subject and assist in decision-making.
HOPEX IT Portfolio Management
The HOPEX IT Business Management solution includes HOPEX IT Portfolio Management product that offers the following possibilities:
• Aligning the application assets with business requirements;
• Reducing IS operating costs by removing applications no longer used;
• Managing technologies relating to applications;
• Identifying the business services covered by applications or application versions;
• Deciding on investments for maximum profits.
HOPEX Customer Journey
The HOPEX IT Business Management solution includes the HOPEX Customer Journeyproduct to represent the acquisition process of a product or a service by a specific customer. Mapping a customer journey provides an overview of customer expectations, painpoints encountered, and the resources used at each step of the journey. Last but not least, touchpoints, which are the points of interaction between the customer and the company, are used to measure and improve overall customer satisfaction.
A customer journey is used to describe and organize all service interactions between the enterprise and a persona for a given result.Representing a customer journey will allow you to easily identify these critical points. HOPEX Customer Journey is used to describe solutions for improvement and to assess them at different dates.
HOPEX Business Process Analysis
The HOPEX Business Process Analysis solution provides HOPEX IT Business Management with:
• The description of organizations that implement the business functions and/or the business capabilities identified in HOPEX IT Business Management ;
• The description of organizational processes that implements the value streams identified in HOPEX IT Business Management .
HOPEX IT Architecture
The HOPEX IT Architecture solution provides HOPEX IT Business Management with the possibilities to model the information system architecture according to a number of analysis perspectives:
• Description of application architecture offers a detailed view of information exchanges between applications, services, databases and organizational.
• Description of information system technical infrastructure enables monitoring of applications deployment on the different enterprise.
• Description of complex systems involving different types of IT and non IT resources.
The HOPEX IT Business Management solution provides HOPEX IT Architecture with the possibilities to support the description, analysis and transformation projects of the IT system.