Managing service catalogs
A service catalog contains a list of key service offers for which solutions are recommended.A service catalog describes the list of services provided to an Enterprise. These services are defined by their functional coverage (the capacity they provide), the solutions that can be implemented to deliver the service (the available agents) and the status of each agent within the catalog (this solution is norm, accepted, tolerated, prohibited, etc.).
Defining a service catalog requires defining the functional scope covered via a reference capability map.
Capabilities (or functionalities) associated to services are implemented by one or several technical elements that are considered as solutions. The solution status helps the user to select the better solution for his context.
Presentation of a Business service catalog
This presentation of a business service catalog enables the identification of the business capabilities associated with the services, the technical solutions that implement the capabilities, and the status of these solutions in the context of the catalog's use
HOPEX IT Architecture offers the following service catalogs:
• business service catalogs,
A business service catalog provides a centralized information source for the business services offered by the service provider organization. It contains a customer-oriented view of the services associated to business capabilities, how they are supposed to be used, the processes that they support as well as the expected service quality level. The business service catalog presents the list of functionalities mentioned as well as implementation recommendations.• Cloud services catalogs,
An information service catalog provides a centralized information source for the information services offered by the service provider organization. It contains a customer-oriented view of the information services used, how they are supposed to be used, the processes that they support as well as the expected service quality level. The information service catalog presents the list of functionalities mentioned as well as implementation recommendations.• Technology service catalogs,
A technology service catalog provides a centralized information source for the technology services offered by the service provider organization. It contains a customer-facing view of the technology services in use, how they are intended to be used, the process they enable, and the levels and quality of service the customer can expect from each service. The technology service catalog provides the list of reference technology capabilities and their recommended implementation.• information service catalogs,
An information service catalog provides a centralized information source for the information services offered by the service provider organization. It contains a customer-oriented view of the information services used, how they are supposed to be used, the processes that they support as well as the expected service quality level. The information service catalog presents the list of functionalities mentioned as well as implementation recommendations.• hardware service catalogs.
A hardware service catalog provides a centralized information source for the hardware services offered by the service provider organization. It contains a customer-oriented view of the hardware used, how they are supposed to be used, the processes that they support as well as the expected service quality level. The hardware service catalog presents the list of hardware functionalities mentioned as well as implementation recommendations.
For more details on the use of service catalogs, see Using service catalogs.