SvcV-1 HOPEX Implementation
Service Catalogs
A service catalog describes the list of functionalities covered by a service as well as the technical or functional items that implement these functionalities.
Service Catalogs provide a central source of information on the services delivered by the service provider organization. It contains a customer-facing view of the services in use, how they are intended to be used, the process they enable and the levels and quality of service the customer can expect from each service. The service catalog provides the list of reference functionalities and their recommended implementation.Service Catalog Items
A service catalog is made up of service catalog items. Each service catalog item is connected to one or more functionalities.
You therefore need to populate your service catalog with functionalities and specify how they are fulfilled.
The fulfillment of a functionality is represented by a realization.
A realization describes the relationship between a logical entity and a physical entity that implements it. The physical entity gives the list of logical entities that it implements.Functionality Maps
There are three types of functionality maps:
• Functionality maps,
• Technical Functionality maps
• Hardware Functionality maps
You can create functionality map diagrams in which you can insert:
• functionality components
• functionality dependencies
Functionalities