BPM - Business Process Analysis > Customer Journey > Creating a customer journey map
Creating a customer journey map
 
Creating a customer journey map in tabular mode
Creating a phase
Creating a step
Defining the channels in a customer journey
Defining customer expectations
Defining customer painpoints
Creating an involved resource in a customer journey
Defining the business capabilities of a customer journey
Defining the business opportunities of a customer journey
Defining a Moment of truth
Defining an Action Plan
You can create a customer journey diagram using two different modes.
• Tabular mode: this mode is particularly recommended to create a customer journey map as you can easily add objects and create the general structure of the map.
• Graphical mode: this mode can be used to add or modify objects.
*To switch from tabular mode to graphical mode and vice versa, see Modifying the edition mode of a diagram.