7. FAQs and Troubleshooting
7.1.1. Do I have to configure possible users?
This is not mandatory. Possible user tokens are generated dynamically at runtime.
When user U0001 logs as main user, a token is requested for each product mentioned in the command line (/RW). If possible user seats are available, U0001 is automatically configured as a possible user for the requested products.
It can be necessary to manage assignment of possible users.
7.1.2. Do I have to add each user in Licensing.exe?
This is not mandatory. Users (logins) are added dynamically at runtime.
It can be necessary to declare explicitly users that did not yet connect and you want to manage assignment of possible users.
7.1.3. How can I prevent the dynamic declaration of possible users?
There is no way of preventing a user who is not explicitly configured from logging in.
If a possible user seat is available, the system will set a user requesting a token as a possible user. To fully control the assignment, it is recommended you configure possible users beforehand.
7.1.4. Is my licence shared, concurrent or dedicated?
Licencing mode (dedicated, share, concurrent) is not set at licence level but at product level
To check the licensing mode, you need to understand the .Must licence
The mode depends on the combination of 2 digits.
<Licence Product>=T ; U
Where:
T: tokens
U: users
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Licensing mode
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Example
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Dedicated mode (T=U)
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(HITA) HOPEX IT Architecture=20 ; 20
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Shared mode (T< U)
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(HITA) HOPEX IT Architecture=20 ; 25
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Concurrent mode/floating mode (T>U, U=0)
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(HITA) HOPEX IT Architecture=20 ; 0
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7.1.5. Error: The license file XX is not valid. The crypted path does not correspond to the license path file
Possible reasons:
• The path of the folder containing the Must licence file does not match the path programmed in the licence.
• The path of the folder quoted in the configuration does not match the path programmed in the licence.
• The licence file name does not match the file name programmed in the licence (licence file was renamed).