What is ServiceNow Integration?
ServiceNow Integration enables to quickly be up and running through an out-of-the box integration with ServiceNow.
Use Case
It enables to synchronize HOPEX repository and IT assets coming from ServiceNow.
It helps to bring the strategic vision on these assets by:
• defining technology standards based on IT policy
• linking IT assets to business capabilities
• analyzing the impact of a business change
Integration High Level Principles
Correspondence tables (Mappings) have to be configured between the solutions.
Each Mapping will define the direction of data transfer (bidirectional is possible).
The connector will check for:
• Creations
• Changes
• Deletions
