Prerequisites
ServiceNow Prerequisites
Version
ServiceNow Integration is compatible with all currently supported versions of ServiceNow.
Mapping Definition
Any user must have read access to "sys_db_object", "sys_dictionary" and "sys_choice" tables in order to view the descriptions of all tables and their columns. Therefore, one or more of the following roles must be assigned to users:
• "Admin";
• "Personalize_choices", to read a column choices;
• "Rest_api_explorer", to use the REST APIs.
Mapping synchonization
In order to exchange data between HOPEX and ServiceNow, a user must have the following permissions on the concerned tables:
• Read, to read records;
• Write, to modify records;
• Create, to insert records:
• Delete, to delete records.
HOPEX Prerequisites
Version
You can access ServiceNow Integration using the following HOPEX version:
• HOPEX Aquila V6.1 onward
Module installation
ServiceNow Integration module must have been imported into HOPEX:
Download the ServiceNow Integration module labeled "3.x.x". 