Common Features > Other Features > Objectives and Requirements > Objectives, Indicators and Requirements > Indicators
Indicators
*An indicator is a measure of achievement of an objective, impact of a risk factor, frequency and impact of a risk, effectiveness of a control, etc.
For the quantitative objectives, the indicator(s) are generally easy to find.
To assess to what extent qualitative objectives are achieved, specific indicators may need to be created.
Indicators are used to ensure that the solution proposed meets set objectives and is viable in the long term.
Examples of indicators
 
Objective
Type
Indicators
Reduce order delivery time
Quantitative
Order delivery time
Improve quality of the product
Qualitative
Number of anomalies indicated by customers
Improve customer satisfaction
Qualitative
Percentage renewal of maintenance associated with products
Return rate of products on loan
Accessing indicators
To specify the indicators associated with a project:
*In the properties dialog box of the project, select the Supervision > Supervision tab.
*To display the indicators in the properties page of an objective: open the HOPEX options window, select the HOPEX Solutions > Common Features folder, to the right of the window, select Monitoring and Objectives and requirements modeling.
To specify indicators associated with an objective:
*In the properties dialog box of the objective, select the Indicators tab.
Dashboard
To ensure control of the enterprise, it is necessary to group the relevant indicators in a dashboard.
A dashboard enables preparation of a list of objectives and indicators required for control of an enterprise business process, application or org-unit such as a service.
The dashboard concept can be accessed in the properties dialog box of the main objects used in project control:
• Business Processes and Organizational Processes
• Org-unit
• Application.
To access an Organizational Process dashboard, for example:
1. Select the indicators option, see Accessing indicators.
2. Open the process that interests you property page Reporting > Monitoring.
The dashboard is displayed if indicators are connected to the organizational process.
To connect indicators to an organizational process, for example:
1. Select the indicators option, see Accessing indicators.
2. In the organizational process Characteristics page, unfold the Strategy and Decisions section.
3. Select the Monitoring Indicators tab and click Connect.
The selected indicators are displayed in the process dashboard.
*A process diagram can be used to connect indicators to organizational processes if the Indicators view is activated in the Views and Details window.