5. FAQs
5.1.1. How to check that no user is connected to the HAS instance?
Check the list of workspaces in Administration.exe.
Use supervision console.
5.1.2. How to prevent a user from connecting to the HAS instance during hotfix installation?
You need to warn end-users.
5.1.3. I did not install the version I wanted to. How to restore the previous version of the module?
You need to download and install again the expected version of the module.
5.1.4. How to verify that no workspace exists in read/write mode?
Check the list of workspaces in Administration.exe.
5.1.5. Error Something went wrong. Module X with version YY is older than the current version ZZ. Deployment is ignored!
This means that the version selected cannot be installed since it is older than the current version. Only upgrade is possible, not downgrade.
5.1.6. Error: Module mode constraints do not match current server mode Production
This means that the version selected cannot be installed since it is not compatible with the current installation.
5.1.7. How to create an offline package?
You need an internal access to HOPEX Store
Run HAS installer, ex: Hopex.Application.Server-1.0.94.Setup.exe
Start installation as usual but click on ' Create offline package'
5.1.8. Unexpected error 'The Sql Server Client could not be found. ODBC Driver 17 for SQL Server may not be installed'
As said, ODBC Driver 17 for SQL Server is not installed. This is a technical requirement. Download and install ODBC Driver 17 for SQL Server.