Triggering a Crisis
A crisis is automatically triggered if some conditions are met.
You can also trigger a crisis manually from an incident.
Crisis Automatic Triggering
Crisis triggering context
A crisis creation wizard appears automatically if the user connects an incident to a risk, which is in turn connected to a process connected to an ongoing BCP.
The incident and the risk can be connected in two different ways:
• From the incident property page (Qualitative analysis section)
• From the risk property page (Incidents page)
The crisis management wizard appears only if:
• the incident status is “To be validated” or “Validated”.
• the risk appears in the list of the BCP triggering risks.
Presentation of the Crisis Management Wizard
In the wizard that offers to trigger a crisis:
1. Select the process whose Business Continuity Plan must be triggered within the framework of the crisis.
2. Create a crisis or add the impacted process to an existing crisis.
After closing the wizard, the persons identified in the RACI section of the Business Continuity Plan (BCP) connected to the process are informed by e-mail. The BCP document is attached for your information.Triggering a Crisis Manually from an Incident
To manually trigger a crisis:
1. Open the incident properties.
2. In the Qualitative analysis section, click the Trigger crisis button.
This button is available if: • the Materialized Risk field has been filled
• a business Continuity Plan can be triggered
The critical processes impacted by the incident are suggested.
3. Select the process(es) for which you want to trigger the Business Continuity Plan.
4. Specify whether you want to:
• Select an ongoing crisis
If you select an ongoing crisis, it is updated with the processes added.• Create a crisis
5. Click OK.