Incident Management Process
Incident Management Process General Description
Incident management process steps are as follows:
• Having specified characteristics of a new incident, the incident declarant should Submit the incident.
• The Risk Manager can:
• Validate the incident, which takes status "Validated".
• Reject the incident.
• When a validated incident is considered as terminated, the Risk Manager can:
• Close the incident, which takes status "Closed".
See Incident Workflow for the corresponding workflow definition diagram.Incident Management Process Steps
Submitting incidents
When you have specified information concerning the incident, you can submit.
To submit an incident:
1. See Accessing incidents.
2. Right-click the incident you want to submit and select Incident Declaration > Submit for Validation.
The incident takes status "To Be Validated" and appears in the list of incidents to be validated by the Risk Manager.
Validating incidents
When incidents have been specified with their losses, recoveries and provisions, you can then make use of your data.
Only Risk Managers are authorized to validate incidents. To validate an incident:
1. Select Libraries > Incidents > All Incidents.
2. In the drop-down list select Incidents to Review.
You can also access the incidents to Review from My tasks > Review > Incidents to review.The list if incidents for which you are responsible appears in the edit area.
3. Right-click the incident that interests you and select one of the following commands:
• Validate the incident, which takes status "Validated".
• Reject the incident.
Closing incidents
When the incident has been validated, the Risk Manager can decide that this incident will not be modified further, and therefore close it .
Only Risk Managers are authorized to validate incidents. To do this:
1. Select Libraries > Incidents > All Incidents.
2. In the drop-down list select Open incidents.
3. Right-click the incident you want to close and select Close.