Managing Processes
Available process types are:
• business processes
A business process represents a system that offers products or services to an internal or external client of the company or organization. At the higher levels, a business process represents a structure and a categorization of the business. It can be broken down into other processes. The link with organizational processes will describe the real implementation of the business process in the organization. A business process can also be detailed by a functional view.• organizational process
An organizational process describes how to implement all or part of the process required to make a product or handle a flow.The type is requested at creation of the process. The two types are distinguished by different icons in the trees and lists.
Accessing processes
To access the business processes tree:
In the HOPEX IRM desktop, click Environment > Organization > Processes.Columns display:
• The total of sub-processes, entities and business lines performing processes
• The applications involved in each process.
Creating a process and sub-processes
To create a process:
Right-click the "Process" folder and select New.To create a sub-process:
Right-click a process from the tree and select New.To modify the list of sub-processes of a given process:
Open the process property pages and click Characteristics > Sub-processes.If you expand the folder of a process, you can display the sub-processes owned by the current process.
Specifying process scope
To view/modify the list of entities or business lines performing a process:
Open the properties of the process and select:• Characteristics > Scope > Entities, or
• Characteristics > Scope > Business lines
To view or modify the list of applications supporting a process:
Open the properties of the process and select Characteristics > IT > Applications.Process characteristics
To access characteristics of a process:
Open the Characteristics page of the process properties.Business process control is the responsibility of persons with different functions.
• the Owner is responsible for global operation of the process in terms of effectiveness, profitability and security,
• the Responsible person takes decisions concerning evolution of the process, and informs on progress,
• the Risk Assessor is consulted when an action relating to risks is planned or executed on the process.
To specify business process control responsibilities:
1. In the Characteristics page of a business process properties, position the mouse on the Owner field for example and enter the first letters of the name.
2. Click the arrow at the right of the field and select List Persons.
The name of the selected person appears in the field.
A person is defined by his/her name and e-mail. The person can access an application after assignment of a connection identifier. One or several business roles can also be assigned.Scope section of a process
A process can be linked to different component types.
• Incidents
• Action Plans
• Control Systems
A control system is a set of controls that ensure risk prevention and management, application of internal operating rules, respect a law or regulation, or work towards achievement of an objective as defined by company strategy. Examples: quality control system, management control system, internal audit system.• Regulation Articles
Regulation articles are available only with HOPEX UCF. For more information, see Using HOPEX UCF.
Other sections of a process
The properties page of a process presents the following sections:
• RACI: to present the persons responsible for the process. For more details, see RACI Responsibilities.
• IT: IT resources are made available to processes to execute the operations necessary for their implementation. For more details, see Managing Applications.