Analyzing Incidents
When basic characteristics of the incident have been specified, you can enter advanced characteristics in the context of incident analysis.
This work consists of linking the incident to the environment defined by your organization.
For more details on environment components, see “Defining the Environment for Solutions", page 695.For more details on updating these elements in the context specific to incident management, see Incident and Loss Administration.To complete incident analysis elements:
1. Select Home > My Desktop > My Incidents
The list if incidents you have declared appears in the edit area.
2. Select the incident you want to modify and click Properties.
The properties page of the incident appears.