If you have the following message, and environments are accessible using Administration.Exe and Mega.exe:

You should first check that the Site Service Provider is running using the Services administration tool:

If it is not running, check that its startup is « Automatic » and Start the service.

If it is running, restart the service.

Then restart IIS (see below).

If errors occur, the first step is to try to restart the Web Server.

In the “Internet Information Services (IIS) Manager”, select the server name and click “Restart” in the Actions panel

So that a new environment is fully accessible in MEGA HOPEX, do not forget to give the “Windows user for MEGA HOPEX” full access rights to the environment folder.

If you have a multi-server deployment, you should reference it and check the rights on every server (except for pure web servers).

In rare cases, it might be necessary to disable “Data Execution Prevention (DEP)” for MEGA programs.

To access the DEP settings:

In the “Start” menu, right-click “Computer” and select “Properties”. In the next screen, click “Advanced System Settings”. Go to the “Advanced” tab, click “Settings” in the “Performance” group and select the “Data Execution Prevention” tab.

You can either turn on DEP only for essential Windows programs and services, or add exceptions for the following Mega programs (default installation locations):

• C:\Program Files (x86)\MEGA\MEGA HOPEX V2\System\mgwspro.exe

• C:\Program Files (x86)\MEGA\MEGA HOPEX V2\System\mgwmapp.exe

• C:\Program Files (x86)\MEGA\MEGA HOPEX V2\System\mgwmwas.exe

 

Although default browser security settings on client machines are sufficient for using the MEGA Web Application, some computers, especially servers, might have stricter security policies. For instance, they might prevent the execution of JavaScript, on which the MEGA Web Application relies.

To fix this issue, follow the steps below:

1. Go to the “Tools\Internet Options…” menu

2. Select the “Security” tab

3. Click on “Trusted Sites” then “Custom Level”

4. Enable “Active Scripting”

1. Go to the “Tools\Internet Options…” menu

2. Select the “Security” tab

3. Click “Trusted sites” then “Sites”

4. Enter the Address of your Web site, click “Add”

5. Validate