Customer Journey Map

FR	Cartographie de parcours client
EN	Customer Journey Map
DE	Kartografie der Customer Journey
IT	Mappatura percorso cliente

Below are the different views available in this type of diagram using the Views and details command. These views are listed in their order of appearance in the Display dialog box. For each view the various object types and links are listed.

Views	View by default	Object type	Links
Expected Results - Painpoints		Painpoint.
External References		External reference.
Notes		Note.
Stages		Sequence Flow, Customer Journey Step, Customer Journey Phase Status, Customer Journey Channel, Sub Customer Journey.	Step between Customer Journey Stage and Customer Journey Phase Status Step between Customer Journey Stage and Customer Journey Channel
Touchpoints - Action Plans - Opportunities		Action Plan, Touchpoint, Opportunity.
Stage Links			Action Plan between Action Plan and Action Plan Scope Painpoint between Painpoint and Customer Journey Stage Touchpoint between Touchpoint and Customer Journey Stage Touchpoint between Touchpoint and Opportunity