Using service catalogs
Implementation of a service catalog
In HOPEX IT Architecture, a service catalog is made up of service catalog item. For example, a hardware services catalog is made up of several hardware service catalog items.
A hardware service catalog provides a centralized information source for the hardware services offered by the service provider organization. It contains a customer-oriented view of the hardware used, how they are supposed to be used, the processes that they support as well as the expected service quality level. The hardware service catalog presents the list of hardware functionalities mentioned as well as implementation recommendations.A hardware service catalog item defines which hardware functionality is in the catalog and which hardware artifacts provide the hardware functionality.A service catalog item is connected to one or more functionalities.
A functionality is a service required to perform a work. This functionality is generally necessary within an activity in order to execute a specific operation. If it is a software functionality, it can be provided by an application.With HOPEX IT Architecture, the implementation of a functionality is represented by an Implementation.
An implementation describes the relationship between a logical entity and a physical entity that implements it. The physical entity gives the list of logical entities that it implements.The table below draws up the summary of objects that implement the service catalogs according to their category.
Type of service catalog | Type of functionality | Types of object that deliver the service |
|---|---|---|
Business | Functionalities | Business capability |
Information | Functionalities | All types of technical and functional objects that implement a functionality with HOPEX IT Architecture. For further details, see Describing a Functionality Map with HOPEX IT Architecture. |
Cloud | Technology Capabilities | Org-Unit |
Technical | Technology Capabilities | Technologies |
hardware | Hardware capabilities | Hardware and IoT Device. |
Populating a service catalog
The management principle of a service catalog is identical for all types of service catalogs. The types of service catalogs offered are:
• business service catalogs,
A business service catalog provides a centralized information source for the business services offered by the service provider organization. It contains a customer-oriented view of the services associated to business capabilities, how they are supposed to be used, the processes that they support as well as the expected service quality level. The business service catalog presents the list of functionalities mentioned as well as implementation recommendations.• Cloud services catalogs,
An information service catalog provides a centralized information source for the information services offered by the service provider organization. It contains a customer-oriented view of the information services used, how they are supposed to be used, the processes that they support as well as the expected service quality level. The information service catalog presents the list of functionalities mentioned as well as implementation recommendations.• Technology service catalogs,
A technology service catalog provides a centralized information source for the technology services offered by the service provider organization. It contains a customer-facing view of the technology services in use, how they are intended to be used, the process they enable, and the levels and quality of service the customer can expect from each service. The technology service catalog provides the list of reference technology capabilities and their recommended implementation.• Information service catalogs.
An information service catalog provides a centralized information source for the information services offered by the service provider organization. It contains a customer-oriented view of the information services used, how they are supposed to be used, the processes that they support as well as the expected service quality level. The information service catalog presents the list of functionalities mentioned as well as implementation recommendations.• hardware service catalogs.
A hardware service catalog provides a centralized information source for the hardware services offered by the service provider organization. It contains a customer-oriented view of the hardware used, how they are supposed to be used, the processes that they support as well as the expected service quality level. The hardware service catalog presents the list of hardware functionalities mentioned as well as implementation recommendations.This chapter is based on the example of an information service catalog.
Creating a technology services catalog
To create a Technology service catalog:
1. From the Inventories navigation menu, select Deployment > Technology Service Catalogs.
The list of technology service catalogs displays.
2. Click New.
A new information service catalog appears in the edit area.
3. Enter the Name of your catalog and its Owner.
Likewise, you can create a technical service catalog or a hardware service catalog.Adding a service catalog item
The Characteristics property page of a service catalog provides access to:
• its Owner, by default, during creation of the logical application system, the current library.
• its Name,
• To access the list of service catalog items owned:
To add a technology service catalog item:
1. Open the Characteristics property page of a technology service catalog.
2. In the Owned technical catalog item section, click New.
A wizard window opens; select an existing technology capability or create a new one.
3. Click OK.
The catalog item pops up in the list with the associated technology capability.
Specifying the implementation of a service catalog item
To describe how the functionality (or capability) associated to a service catalog item is fulfilled, you must define a Realization.
An implementation describes the relationship between a logical entity and a physical entity that implements it. The physical entity gives the list of logical entities that it implements.To describe the fulfillment of a service catalog item:
1. Open the Characteristics property page of the service catalog item.
2. In the Technology Service Catalog Item section, click New.
A creation wizard window pops up.
3. Select the object type and technical artifact that interests you.
4. Click New.
The fulfilling technology capability appears in the property page.
For more details on implementation stage creation, see Using fulfillment mechanisms.Service catalog reports
With a report, you can determine, for a list of service catalogs, the list of functionalities covered, and for each of them, the implementation means.
Report parameters
This consists of defining report input data.
Parameters | Parameter type | Constraints |
|---|---|---|
List of service catalogs | All types of service catalogs: - information, - technical, - hardware. | A mandatory catalog. |
Accessing a service catalog report
To access a service catalog report:
1. Open the Reports property page of a service catalog.
2. In the Parameters section, select the service catalogs that you want to present in your report.
3. Click Refresh the Report.
The new report appears.