• Maintaining Customer Relations and Intermediary Relations: these business functions are responsible for the contacts of the company with its customers and the intermediaries that sell its products. It handles customer questions and incoming claims and performs marketing and sales.

• Contracting: this function handles the ‘back-office' processing of contracts. It performs risk analysis and ensures legally and financially correct contracts.

• Claims Handling: this function is responsible for handling insurance claims.

• Financial Handling: this function performs the regular premium collection, according to the insurance policies with customers as produced by contracting and handles the payment of insurance claims.

• Asset Management: this function manages the financial assets of ArchiSurance, e.g. by investing in stocks and bonds.