Data Acquisition Area
The first area, called the "Front Office", contains applications that are in direct contact with the customer. This area is divided into two districts:
• "Client automated systems", which are automated systems used directly by the customer without any intervention by company personnel, such as Internet reservation systems or automated teller machines.
"Customer automated systems" district
This district is divided into two blocks, one containing the systems used for managing travel, the other the financial systems.
• "Desk services" district, which are services provided by people in the company, in the presence of the customer. These include travel reservations.
"Desk services" district
This district is divided into three blocks, one containing the applications used for travel management, one containing the financial operations, and a third the applications used for the sale of boat equipment. A specific sub-block has been identified for managing reservations.