Using service catalogs
Implementation of a service catalog
In HOPEX UAF, a service catalog is made up of service catalog item. For example, a hardware services catalog is made up of several hardware service catalog items.
A service catalog item is connected to one or more functionalities.
With HOPEX UAF, the implementation of a functionality is represented by an Implementation.
The table below draws up the summary of objects that implement the service catalogs according to their category.
Type of service catalog | Type of functionality | Types of object that deliver the service |
|---|---|---|
Business | Capabilities | Business capability |
Service | Functionalities | Org-Unit |
Technical | Technology Capabilities | Technologies |
hardware | Hardware capabilities | Hardware and IoT Device. |
Populating a service catalog
The management principle of a service catalog is identical for all types of service catalogs. The types of service catalogs offered are:
This chapter is based on the example of a business service catalog.
Creating a business service catalog
To create a Business service catalog:
1. From the Services navigation menu, select Structure
2. Select the tab corresponding to the type of service catalog that interests you: Business Service Catalog, for example.
3. Click the arrow at the right of the All Business Service Catalogs field and select New.
A Business Service Catalog is created, the corresponding tree appears below.
4. Modify the Name of the new catalog.
Likewise, you can create a technical service catalog or a hardware service catalog.Adding a business service catalog item
The Characteristics property page of a business service catalog provides access to:
• its Owner, by default, during creation of the logical application system, the current library.
• its Name,
• the list of business service catalog items owned.
To add a Business service catalog item:
1. From the Services navigation menu, select Structure
2. Select the tab corresponding to the type of service catalog that interests you: Business Service Catalog, for example.
3. Using the arrow at the right of the All Business Service Catalogs field, select the Business Service Catalog that interests you.
The tree of Business service catalog items appears below.
4. In the Action column of the Business Service Catalog line, click Add button.
An Add window opens.
5. Create a Capability or reuse existing ones and click Add.
The business catalog item pops up in the list with the associated capability.
The business catalog item appears also in the Characteristics property page of a business service catalog.Specifying the implementation of a service catalog item
To describe how the functionality (or capability) associated to a service catalog item is fulfilled, you must define an Implementation.
An implementation describes the relationship between a logical entity and a physical entity that implements it. The physical entity gives the list of logical entities that it implements.To describe the fulfillment of a service catalog item:
1. Click the Plus button of your Business Service Catalog to display the tree of Business service catalog items.
2. In the Action column of the Business Service Catalog item line, click Add button.
An Add window opens.
3. Select the type of the objects that implement the Business Service Catalog Item: Application for example.
4. Create an object or reuse existing ones and click Add.
The selected elements pops up in the list with the associated type.
The list of Business Service Catalog Item Fulfilments appears also in the Characteristics property page of a business service catalog item in the Business Service Catalog Item section.For more details, see Using fulfillment mechanisms.Service Catalog Description
To access this report:
Open the Reporting property of the Service catalog that interests you.This report consists of a table displaying:
• service catalogs and service catalog items together with realizers and service points
• interactions with their context.
