Setting Up a Unique Identifier
To avoid duplications, it is possible to define which attribute to use as a unique identifier when defining a mapping.
By default, the attribute "name" is used for ServiceNow and the unique name defined by the Hopex MetaModel is selected for Hopex.
However, in some cases where several objects are likely to bear the same name, you should find another attribute that is unique to replace the name.
To set up a unique identifier for a mapping:
1. From the Mapping menu, open the relevant mapping.
2. Enter a unique identifier in the ServiceNow and HOPEX Identifier Fields.
