Indicating Process Quality Characteristics
From the Quality tab and the Details section, you can define characteristics that are specific to the quality issue.
Process type and Process class
Two Process Types are available:
• “General" processes which involve the entire organization.
• "Specific" processes which involve a particular structure or a product.
Available Process classes are:
• "Normal" processes which describe the usual operations of the enterprise.
• "Urgent" processes which describe accelerated operating mode to provide faster service to customers.
• "Special" processes relate to unusual operating mode, for exceptional events such as accidents.
Other process characteristics
The QA- Process field allows you to specify if the procedure is part of the Quality Assurance (external) or Quality System (internal) documentation of the organization.
This option concerns the 1994 version of ISO 9001 standard.The Frequency of the process can be:
• “On Request”: the process is applied when the event that triggers it occurs.
• Daily, Weekly, Monthly, Twice a Month, Quarterly, or Annually.
The Application date and End of validity date of the process can also be indicated.
The application and validity end dates are displayed using the Windows default format. You can change this format in the Regional Settings properties dialog box (short date). To enter a date beyond the year 2000, you should select short date format of type dd/MM/yyyy with four characters for the year.
Entering the texts of a process
The Quality property page of a process includes a Texts section that allows you to enter different types of text (standard): “Application domain”, “process object”, “references”, “definitions”, etc.
