Using KPIs
KPIs and KPI dimensions are used to define the performance constraints that must be complied with by the building blocks making up the enterprise, at the forefront of which are the business capabilities and the exhibited business capabilities in a transformation stage.
The nature of a KPI is defined by KPI dimensions.
A KPI dimension expresses the nature of indicators (duration, mass, cost, etc.) and defines the unit used to measure them (minutes, kilograms, euros, etc.). KPI dimensions can be elementary or composite. Elementary dimensions are described by KPI units: kg, Liter, Gallon, Hour, Minute.A KPI (key indicator) defines how much of something that can be quantified, either as a singular value or as range of values, according to a KPI Dimension. KPI are valued KPIs. Example: Response Time < 20 seconds.KPI dimensions can be connected to the following objects:
• business capabilities,
• value streams,
• Business Skill,
• application environment
A KPI dimension for the "Command management" business capability is "Delivery time".
KPIs can be connected to exhibited business capabilities; that is, a capability highlighted within the context of a transformation stage.
For example, the KPIs of the "Command management" exhibition of the exhibited business capability) in a given transformation stage (existing or future) can be "Deliver a pizza in less than 20mn" or "Take the order in less than 3mn".
Finally, KPI or KPI dimensions can be grouped to define composite KPI and composite KPI dimensions.
A composite KPI defines the grouping of elementary KPIs that should be examined together in order to appreciate the performance of an item with KPI. E.g.: a delivery must take place in less than 20 minutes and cost less than 5 euros.A composite KPI dimension consolidates a set of KPI dimensions that must be considered jointly to assess the performance of a tracked element. E.g: a delivery must take place within a target timeframe AND at target cost