Indicating Organizational Process Quality Characteristics
From the Quality tab and the Details section, you can define characteristics that are specific to the quality issue.
Organizational process types and classes
Two types of organizational process are managed:
• "General" organizational processes: involve the entire enterprise or organization.
• "Specific" organizational processes: specific to a part of the enterprise or to a product.
Organizational process classes proposed are:
• "Normal" organizational processes: describe the typical operations of the enterprise.
• "Urgent" organizational processes: describe a fast track such as providing speedier service to a customer.
• "Special" organizational processes: used for exceptional events such as accidents.
Other organizational process characteristics
The QA-Organizational Process field allows you to specify if the procedure forms part of the Quality Assurance (external) or Quality System (internal) documentation of the organization.
This option concerns the 1994 version of ISO 9001 standard.The Frequency of the process can be:
• “On Request”: the process is applied when the event that triggers it occurs.
• Daily, Weekly, Monthly, Twice a Month, Quarterly, or Annually.
The Application date and End of validity date of the process can also be indicated.
The application and validity end dates are displayed using the Windows default format. You can change this format in the Regional Settings properties dialog box (short date). To enter a date beyond the year 2000, you should select short date format of type dd/MM/yyyy with four characters for the year.
Entering the texts of an organizational process
The Quality property page of an organizational process includes a Texts section that allows you to enter different types of text (standard): “Application domain”, “process object”, “references”, “definitions”, etc.
