Introduction to HOPEX Business Process Analysis
Presentation of HOPEX Business Process Analysis
Modeling with HOPEX Business Process Analysis
Positioning of the HOPEX Business Process Analysis solution
The HOPEX Business Process Analysis method
Preparing the Work Environment
Describing the existing organization
Building customer journeys
Simulating BPMN Processes
Using the Process Mining
Managing Organizational Transformation
Connecting to HOPEX Business Process Analysis
Business Roles of HOPEX Business Process Analysis
HOPEX Business Process Analysis Desktop Presentation
Prerequisites to using APQC libraries
Customizing Bold BI dashboards
Organizational Processes
Organizational Process Example
Managing an Organizational Processes
Creating an Organizational Process
Organizational Process Diagram initialization
Reorganizing an Organizational Process diagram
Accessing organizational process properties
Organizational Process variations
Creating the documentation of an organizational process
Defining Participants
Using Participants
Creating Operations
Creating an Operation on a Participant
Specifying operation behavior
Calling an Organizational Process in an Operation
Modeling the Systems Used
Describing Operations Sequence Flows
Creating Sequence Flows
Moving Sequence Flows
Inserting an element in a sequence flow
Defining a Condition on a Sequence Flow
Defining Message Flows
Creating a Message Flow With Content
Managing the Consistency of the Flows of a Process
Defining Process Events
Defining an event
Connecting Events to Sequence Flows
Accessing Preceding or Succeeding Processes
Attaching an Event to a Process
Using Shared Objects
Creating a Data Object
Describing a Data Object
Associating a data object with Sequence Flow
Using Data Stores
Using Gateways
Processing Step Output Gateways
Step Input Gateways
Creating gateways
Modifying gateway type
Import an Organizational Process from Excel
Importing organizational processes description with HOPEX Business Process Analysis
Organizational Charts and Responsibilities
Managing a organizational chart
Creating an Organizational Chart
Consulting reports associated with org-units
Process responsibilities
Defining process control responsibilities
Using RACI
Defining RACI responsibilities
Generating a RACI Matrix of an Organizational Process
Value streams
Representing a Value Stream
Value Stream Example
Value Stream representation principles
Value streams management
Business Capability Maps
Describing Business Capabilities with HOPEX Business Process Analysis
Building the Capability Maps and Business Function Elements
Describing a Business Capability Map
Building the Business Capability Map
Describing a business capability
Describing the outcomes
Breakdown Report of Business Capabilities
Describing the business skill map
Describing the Functionality Map
Describing Component Fulfillment
Describing Fulfillment of a Business Capability
Creating Fulfillment of a Business Skill
Creating Fulfillment of a Functionality
Business processes
Managing Business processes
Representing Product Offerings
Defining Offerings
Launching a Report Illustrating Product Offerings
Representing Process Contextualization
Defining Contextualizations
Launching a Report Illustrating Contextualizations
The customer journey
HOPEX Customer Journey product presentation
 Description of a Customer Journey
Assessing a Customer Journey
Managing the Components of a Customer Journey
Describing persona and persona groups
Using Business Lines
Building a customer journey
Describing the Steps of a Customer Journey
Client Expectations and Painpoints
The Touchpoints of a Customer Journey
Identifying a Moment of truth
Creating an Action Plan for a Customer Journey
Assessment of a customer journey
Defining Questions for the Assessment of a Customer Journey
Assessing a Customer Journey
Consolidating results and assessments
The reports available on a customer journey
Global satisfaction
Improved scope
Simulating a BPMN process
Introduction to HOPEX Process Simulation
Why simulateing a process?
Using the Process Mining
Using HOPEX Process Simulation
Connecting to HOPEX Process Simulation
Simulation Steps
Example of Running a Simulation
Creating a Simulation Scenario
Simulation Scenario Parameters
Distribution Laws and their Parameters
Running the Simulation
Using Simulation Schedules
Example of schedule
Managing Schedules and Time Slots
Simulation Results
Simulation Results for a Scenario
Scenario Reports
Scenario Comparison Report of a Process
Using the Process Mining with HOPEX Process Simulation
Assessments With HOPEX Business Process Analysis
Assessment principles
Assessing a process with HOPEX Business Process Analysis
Accessing the Process Assessment with HOPEX Business Process Analysis
Global assessment
Direct Assessment
Specific questions
Managing Risks and Controls
Risk Management Process
Risk Environment Analysis
Internal Environment
External Environment
Risk Management Context
Risk Management Projects
Control Systems
Identifies risks
Risk Identification Methods
Accessing risks
Creating risks
RACI on a risk
Risk Analysis
Risk analysis
Risk consequences
Cause-and-Effect Diagram
Assessing Risks
Assessing risks directly
Representation in a Diagram
Risk Summary
Risk Treatment and Controls
Risk Treatment
Risk Control Level Selection
Specification of actions to be implemented
Risk prevention controls
Implementing Action Plans
Controls
Identifying controls
Control characteristics
RACI on a control
Control scope
Analyzing Controls
Control Objectives and Requirements
Control Implementation
Risk Control Policies Operational Monitoring
Control System Ongoing Improvement
Control Efficiency Assessment
Incident and Loss Monitoring
Risk related reports
Heatmap report
Managing Quality
Organizational Process Properties
Indicating Organizational Process Quality Characteristics
Specifying Context of the Quality Approach
Message Flow Properties
Action Plans with HOPEX Business Process Analysis
Managing Action Plans with HOPEX Business Process Analysis
Conversations
Conversations Example
Managing Conversations
Creating Conversations
Describing Conversation Message Flows
Creating a composite conversation
Replacing a conversation
Managing Exchange Contracts
Exchange Contract Example
Using Exchange Contracts
Creating an exchange contract from a composite conversation
Describing Exchange Contracts
Creating an Exchange Contract Diagram
Summary of Concepts
Describing a Process Portfolio
Introduction to Process Portfolio use
Creating a process portfolio
Defining Criteria
Defining Portfolio processes
Evaluating Process portfolios
Using Scenarios
HOPEX Business Process Analysis Reports
Organization management
Org-Units Analysis
Org-Unit RACI Matrix (BPMN)
Org-Unit and owned org-units RACI Matrix (BPMN)
Managing Processes
Comparaison de diagrammes BPMN
Conformité de diagrammes de processus
BPMN Organizational Process
Inconsistency of Message Flows in a Process
Managing RACI (BPMN)
Organizational Process RACI Matrix (BPMN)
Organizational Process and sub-processes RACI Matrix (BPMN)
Process Impact Graph
Business and IT Ressources
Support of Processes by Applications Table (Statistics)
Process deployment
Contextualization Matrix (BPMN)
APQC Value Chain Analysis
Process Assessment
Execution and Performance Heatmap report
Execution and Performance Heatmap (with contexts)
Appendix - HOPEX Business Process Analysis Workflow
HOPEX Business Process Analysis Review Workflow
Roles on Objects
Organizational Process review workflow
Organizational Process Review Workflow Mails