Indicators
An indicator is a measure of achievement of an objective, impact of a risk factor, frequency and impact of a risk, effectiveness of a control, etc.For the quantitative objectives, the indicator(s) are generally easy to find.
To assess to what extent qualitative objectives are achieved, specific indicators may need to be created.
Indicators are used to ensure that the solution proposed meets set objectives and is viable in the long term.
Examples of indicators
|
Objective
|
Type
|
Indicators
|
|---|---|---|
|
Reduce order delivery time
|
Quantitative
|
Order delivery time
|
|
Improve quality of the product
|
Qualitative
|
Number of anomalies indicated by customers
|
|
Improve customer satisfaction
|
Qualitative
|
Percentage renewal of maintenance associated with products
Return rate of products on loan
|
Accessing indicators
To specify the indicators associated with a project:
In the properties dialog box of the project, select the Supervision > Supervision tab.To display the indicators in the properties window of an objective: open the HOPEX options window, select the Business Process and Architecture Modeling folder, to the right of the window, select Supervision.To specify indicators associated with an objective:
In the properties dialog box of the objective, select the Indicators tab.Dashboard
To ensure control of the enterprise, it is necessary to group the relevant indicators in a dashboard.
A dashboard enables preparation of a list of objectives and indicators required for control of an enterprise business process, application or org-unit such as a service.
The dashboard concept can be accessed in the properties dialog box of the main objects used in project control:
• Business Processes and Organizational Processes
• Org-unit
• Application.