Incident Management Process Steps
Submitting incidents
When you have specified information concerning the incident, you can submit it to the Incident Approver.
To submit an incident:
1. Select Home > My Desktop > My Incidents
The list if incidents you have declared appears in the edit area.
2. Right-click the incident you want to submit and select Incident Declaration To Be Submitted.
• If the incident declarant has role "Incident Declarant", the incident takes status "To Be Approved" and appears in the list of incidents to be approved by the Incident Approver.
• If the incident declarant has role "Incident Approver", the incident takes status "To Be Validated" and appears in the list of incidents to be validated by the Risk Manager.
Approving incidents
This step is only proposed if the incident declarant has role "Incident Declarant" and the incident has taken status "To Be Approved".
To approve an incident:
1. Select Home > My Desktop > My Incidents to Approve
The list if incidents you have to approve appears in the edit area.
2. Right-click the incident that interests you and select one of the following commands:
• Approve the incident which takes status "To Be Validated".
A notification is sent by mail to the Risk Manager.
• Request modifications of the incident which takes status "Project". A notification is sent by mail to the incident declarant.
• Reject the incident.
Validating incidents
When incidents have been specified with their losses, recoveries and provisions, you can then make use of your data. Only Risk Managers are authorized to validate incidents.
To validate an incident:
1. Select Home > My Desktop > My Incidents
The list if incidents for which you are responsible appears in the edit area.
2. Right-click the incident that interests you and select one of the following commands:
• Validate the incident, which takes status "Validated".
• Reject the incident.
Closing incidents
When the incident has been validated, the Risk Manager can decide that this incident will not be modified further, and therefore close it .
To do this:
1. Select Home > My Desktop > My Incidents
The list if incidents for which you are responsible appears in the edit area.
2. Right-click the incident you want to close and select Close.
The incident then appears in the list of incidents accessible from Incidents > Incidents > Closed Incidents.