Incident Management Process General Description
For more information on action plan workflow, see Action Plan Workflow.Incident management process steps are as follows:
• Having specified characteristics of a new incident, the incident declarant should:
• Submit the incident.
The incident approver receives a notification by mail and the new incident appears with status "Submitted".
• When an incident has been submitted by its declarant,, the incident approver can:
• Approve the incident which takes status "To Be Validated".
A notification is sent by mail to the Risk Manager.
• Request modifications of the incident which takes status "Project".
A notification is sent by mail to the incident declarant.
• Reject the incident.
In this case, the incident takes status "Rejected", but is not destroyed.
• When an incident has "to be validated" status, the Risk Manager can:
• Validate the incident, which takes status "Validated".
• Reject the incident.
• When a validated incident is considered as terminated, the Risk Manager can:
• Close the incident, which takes status "Closed".