Creating a Service Point or a Request Point
The process for creating a service point or request point is identical.
A request point is a point of exchange by which an agent requests a service from potential suppliers.
A service point is a point of exchange by which an agent offers a service to potential customers.
To create a service point:
1. In the diagram insert toolbar, click
Service Point 
.
2. Position the object at the edge of the system frame.
A creation dialog box opens.
3. Click the arrow at the right of the Exchange Contract field to define the exchange contract enabling activation of this service point, and select for example Connect Exchange Contract.
A search dialog box opens.
4. Select the exchange contract associated with this service point.
5. Click Next.
A dialog box opens proposing a list of exchange contract roles that can be associated with the service point.
This second dialog box is not proposed if there is only one candidate role that can be associated with the service point.
6. Select the role that interests you and click OK.
The service point appears in the diagram.
To change the service point name:
1. Click the name of the service point and press key F2.
2. Enter the new name used at specification of interaction points.