Common Features : FAQs : Objectives and Requirements : Objectives and Indicators : Indicators
   
Indicators
*An indicator is a measure of achievement of an objective, impact of a risk factor, frequency and impact of a risk, effectiveness of a control, etc.
For the quantitative objectives, the indicator(s) are generally easy to find.
To assess to what extent qualitative objectives are achieved, specific indicators may need to be created.
Indicators are used to ensure that the solution proposed meets set objectives and is viable in the long term.
Examples of indicators
 
Objective
Type
Indicators
Reduce order delivery time
Quantitative
Order delivery time
Improve quality of the product
Qualitative
Number of anomalies indicated by customers
Improve customer satisfaction
Qualitative
Percentage renewal of maintenance associated with products
Return rate of products on loan
Accessing indicators
Indicators are not visible by default.
To display indicators in the properties of an objective:
1. Open the HOPEX options dialog box.
*To, access the options dialog box, see:
• "Managing User Options (Windows Front-End)", page 60
• "Managing User Options (Web Front-End)", page 44
2. Select the Business Process and Architecture Modeling folder.
3. In the right pane, select option Supervision.
To specify indicators associated with an objective:
*In the properties dialog box of the objective, select the Supervision tab.