Using performance indicators
Qualifying Values and Measurable Properties are used to define the performance constraints that must be complied with by the building blocks making up the enterprise, at the forefront of which are the business capabilities and the exhibited business capabilities in a transformation stage.
The nature of a Qualifying Value is defined by a Measurable Property.
A measurable property expresses the nature of indicators (duration, mass, cost, etc.) and defines the unit used to measure them (minutes, kilograms, euros, etc.). Measurable properties are used to define indicators, they can be elementary or composite. Elementary measurable properties are described by measurement units: kg, Liter, Gallon, Hour, Minute.A Qualifying value (key indicator) defines how much of something can be quantified, either as a singular value or as range of values, according to a Measurable Property. Key indicators are valued. Example: Response Time < 20 seconds.Measurable Properties can be connected to the some objects such as:
• business capabilities,
• value streams,
• Business Skill,
• application environment
A Measurable Property for the "Command management" business capability is "Delivery time".
Qualifying Values can be connected to exhibited business capabilities; that is, a capability highlighted within the context of a transformation stage. A Qualifying Value is attached to a Measurable Property.
For example, the Qualifying Values of the "Command management" exhibition of the exhibited business capability) in a given transformation stage (existing or future) can be "Deliver a pizza in less than 20mn" or "Take the order in less than 3mn".
Finally, Qualifying Values or Measurable Properties can be grouped to define Sets of Constraint Values and Sets of Constraining Properties.
A set of constraint values defines the grouping of elementary Qualifying values that should be examined together in order to appreciate the actual performance of a KPIed item. E.g.: a delivery must take place in less than 20 minutes and cost less than 5 euros.A Set of Constraint Values is defined by different component types:
• A set of constraint values,
• A Qualifying Value,
• A Flow Measure or a Technical Flow Measure,
• application environment.
For more details on Flow Measure Types, see Defining Categorization Schemas.A Set of Constraining Properties is defined by different component types:
A set of constraining properties defines the grouping of elementary Measurable properties that should be examined together in order to appreciate the actual performance of a KPIed item. E.g: a delivery must take place within a target timeframe AND at target cost• Sets of Constraining Properties,
• Measurable Properties,
• Flow Measure types, which are defined by a set of Flow measures.
• Technical flow measure types, which are defined by a set of Technical flow measures.
For more details on Flow Measure Types, see Defining Categorization Schemas.