Indicators
An indicator is a measure of achievement of an objective, impact of a risk factor, frequency and impact of a risk, effectiveness of a control, etc.For the quantitative objectives, the indicator(s) are generally easy to find.
To assess to what extent qualitative objectives are achieved, specific indicators may need to be created.
Indicators are used to ensure that the solution proposed meets set objectives and is viable in the long term.
Examples of indicators
|
Objective
|
Type
|
Indicators
|
|---|---|---|
|
Reduce order delivery time
|
Quantitative
|
Order delivery time
|
|
Improve quality of the product
|
Qualitative
|
Number of anomalies indicated by customers
|
|
Improve customer satisfaction
|
Qualitative
|
Percentage renewal of maintenance associated with products
Return rate of products on loan
|
Accessing indicators
To display the indicators in an objective property page: open the Hopex options window, select the HOPEX Solutions > Common Features folder, to the right of the window, select Supervision and Objectives and requirements modeling.To access the indicators associated with an objective:
Open the Indicators property page of the objective.