Setting Up a Unique Identifier
To avoid duplications, it is possible to define which attribute to use as a unique identifier when defining a mapping.
By default:
• the attribute "name" is used for ServiceNow
• the unique name defined by the Hopex MetaModel is selected for Hopex
However, in some cases where several objects are likely to have the same name. You should find another attribute that is unique to replace the name.
To set up a unique identifier for a mapping:
1. From the Mapping menu, open the relevant mapping.
2. Enter a unique identifier in the ServiceNow and Hopex ID Fields.
